Job Description

Job Title:

Live Well Community Hub Co-ordinator

Responsible To:

Service Manager - All Age Carers Centre

Hours:

15 hours per week

Period of Employment:

30th June 2026

Salary Scale:

CVS F03

Salary:

10,381.18 per annum

(FTE Salary: 24,914.82 per annum)

Job Purpose:

Telford & Wrekin CVS and CAB are partnering with Telford & Wrekin Council to help support the implementation of Live Well Community Hubs (LWCH) across the borough. LWCH are both intelligences led, and asset based and will offer an expected level of face-to-face service where residents can get information, advice and guidance in one place / space, which is familiar to them. From the hubs, residents (family members or friends) can then take action or be provided with the right support. The Hubs will operate on different days of the week and times to suit local need and wider accessibility across the borough. Based on feedback from a number of services, particularly around capacity and footfall, it is proposed that all LWCH operate for the duration of two hours.

The LWCH offer is built around four main elements of support: Health Promotion / Improvement, Adult Social Care Information Advice and Guidance, Social & Community Support and Wellbeing (Low level Mental Health) in supporting better health outcomes and ensuring this is approached holistically due to the impact of wider determinants of health on residents and communities. The first LWCH launched in April 2024 and showed how true coproduction could work in practice. Core Partners (Telford & Wrekin Council Health Improvement and ILC, Madeley Town Council and Telford Mind) worked together to promote the hub not only to residents but other support services. There was a great response from a range of services who saw the benefit of giving their time to talk about their offer in a dedicated space at the same time as others. Feedback highlighted that services benefited from the promotion of the hub and had more people come to them because other services were present, and they learnt about other services who they could signpost to. Support services are not there every week, but whichever ones are they do advocate for each other.

Main Duties and Responsibilities:

Coordinators from Telford & Wrekin CVS and CAB will support core partners and Telford & Wrekin Council to ensure there is a good and consistent offer to residents across all hubs. At specific hubs, coordinators will be responsible for the following. For some hubs there will be exceptions as other organisations have taken a lead role. This will be discussed and agreed prior to the launch of the hub.

Promotion

To ensure voluntary and community sector partners and the public are aware of forthcoming hub sessions via promotion, such as: -

Share and create social media posts placing information in local newsletters including a monthly feature in Healthy Telford supporting delivery of flyers to specific streets, locating posters in local shops and community venues ensuring A board is updated with forthcoming events or services send information to the Local Authority to keep the Live Well website up to date about specific hub events which differs from the core offer encourage partner organisations to share promotion

Meet and Greet

Attendance as a LWCH representative Meet and greet the public and signpost to the right service / organisation, recording why and what the person enquired about If the service or organisation is not present, utilise Live Well Directory and own knowledge (capture if any specific support requested which LWCH is not providing) For some hubs, get refreshment station ready.

Reporting and monitoring

Consistent data capture of attendance and feedback for improvements Support and encourage all stakeholders / partners, groups / organisations and leads, to complete monitoring forms after each session Encourage public to complete form capture, basic information such as where from, why they came, was the support they received helpful. (QR Survey form or captured verbally). Always try and follow up any good news stories / case study

Scheduling

Central co-ordination which could include: -

Contacting organisations using the gaps identified and underrepresented attendance, bringing in targeted services and signposting into that Live Well Hub Contacting parish / representatives to gain feedback Create schedule (in addition to core partners) where possible 3 months in advance utilising the communications plan where key dates will be detailed that highlight local and national campaigns Help to coordinate delivery of specific sessions that address hot topics / themes e.g. Carers Week. Including key contacts for other LWH co-ordinators to utilise

General

Support VCSE Engagement. Create a list of appropriate borough wide community health organisations to engage and those that are local to each hub.

The successful applicant may from time to time be asked to carry out other duties within the organisation in line with the requirements of Telford & Wrekin CVS.

Telford & Wrekin CVS operates a friendly, informal team. However, we aim to maintain the highest standards of service and efficiency. Experience of working in a small team in a busy office environment would, therefore, be an advantage.

Support, supervision and training, where necessary, will be provided.

Qualifications / Experience

Evidence of a solid general education is required together with GCSE A*-C / 9-4 or equivalent including English and Mathematics. Developed keyboard skills and the ability to use Microsoft Office applications, i.e. Word, Excel, Outlook, Internet Explorer and an understanding or knowledge of Access are also essential.

Evidence of further education or training that would support your application.

Hours of Work:

Normal office hours: Monday - Thursday: 9.00 am - 5.00 pm, Friday: 9.00am - 4.30pm

"Out of Hours" work may be necessary.

Time off in lieu can be arranged (overtime is not paid).

Place of Work:

Suite 12 & 15, Hazledine House

Central Square

Telford Centre

Telford

Shropshire

TF3 4JL

You will be required to work at any of our premises from time to time, as well as out in the community.

Further Information

The postholder may be required to undertake an Enhanced Disclosure and Barring Service check.

Where the post holder will work in contact with vulnerable adults & children, Telford and Wrekin CVS is entitled to ask exempted questions under the provisions of the Rehabilitation of Offenders Act 1974 Exemptions Order 1975 and will require an Enhanced Disclosure from the Disclosure and Barring Service before any appointment can be confirmed. Telford and Wrekin CVS complies completely with the DBS Code of Practice; a copy of the code is available on request. Any criminal record shown on a disclosure will not necessarily be a bar to employment, any matter revealed will be discussed with the applicant before any offer of employment is withdrawn. Our Recruitment of Ex-Offenders Policy is available on request. Information obtained from the DBS will not be used unfairly.

The post holder will be required to complete a questionnaire to assess any health and safety workplace needs through the Local Authority's Occupational Health Service.

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Pay: 10,381.18 per year

Benefits:

Additional leave Bereavement leave Company pension Sick pay Store discount
Work Location: In person