Job Description

Job Purpose

A fantastic opportunity has arisen within one of our prestigious sites in Central London for a dynamic Loading Bay Officer. You will be self-driven with a proactive mindset to manage an increasingly busy loading bay and Service Road area. You will deliver a high quality of customer service to both our clients and service users. The ideal candidate will possess a skillset that lends itself to managing the logistics, security, and smooth operation of a loading dock. You will be self-motivated, confident in your communications and deal with all levels of stakeholders as second nature, with regular, meaningful interactions with the client. This amazing opportunity operates on a full-time contract working 60 hours per week, Monday - Friday. We offer a competitive salary of 13.94 per hour, with a holiday entitlement of 28 days inclusive of bank holidays. Vigilant Security prides itself in offering an exemplary welcome to our clients.

Key Responsibilities

Security & Access Control

: Monitor vehicular/pedestrian access, check credentials (ID, manifests), conduct visual checks, operate security systems (CCTV), and report suspicious activity.

Logistics Coordination

: Manage incoming/outgoing deliveries, direct vehicles, coordinate with transport teams, and ensure timely loading/unloading.

Health & Safety

: Enforce loading bay safety protocols, including vehicle movement control, pedestrian segregation, and PPE compliance.

Goods Handling

: Oversee safe movement and storage of goods, operate equipment (pallet trucks, trolleys), and ensure proper stacking.

Communication

: Serve as a central point for information, liaise with internal teams (staff, management) and external contractors, and provide clear instructions.

Administration

: Maintain records, complete documentation, write incident reports, and handle general administrative support.

Area Management

: Keep the loading bay clean, tidy, and organized, ensuring high standards of hygiene.

Incident Management and Reporting

: Respond to incidents such as vehicle accidents, spills, or fire alarms in the loading area, and initiate emergency procedures as needed. Complete a full detailed handover at the end of each shift.

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player


Experience covering a range of settings is desirable i.e. loading bay, gatehouse, corporate, commercial, retail, events.


Excellent interpersonal skills and the ability to interact with people at all levels


Banksman trained


Ability to work independently with confidence, using own initiative as required


Look for opportunities to enhance client/contractor experience


Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail


Confidence and common sense to access and utilise expert resources when making decisions


Maintain and practice a high degree of confidentiality at all times


Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage


Have an acute sense of security awareness


Valid SIA SIA/CCTV Licence


5 years of continuous work employment history without gaps and verifiable work history


Maintain and practice a high degree of confidentiality at all times


Provide support to the wider onsite team when required.