Job Description

Salary:

26,733.73

per year

Additional pay - Bonus scheme (after probationary period)

Hours:

Monday to Friday: Shift Pattern 9 am-6 pm or 10 am-7 pm.

One Saturday or Sunday per month. 9 am-5.30 pm or 10 am-4.30 pm. Day off in week, if working a weekend.

About us:

DSG Group is a collective of forward-thinking brands and investments, which specialises in UK motor finance and focuses on compliant technology-driven delivery. During our 33 years in the industry, we have remained at the forefront of technological innovation in motor finance broking, thanks to the ongoing development of our systems and software.

We are a fintech company that sees people as its greatest asset and our continuing growth finds us keen to take the next step in colleague development.

About the role:

As a Loan Administrator

,

you play a critical role in supporting the Sales and Operations division. You will be responsible for delivering the best customer outcomes by assessing and presenting applications to members of our lending panel, obtaining credit decisions and processing applications efficiently and effectively to Payout the deal.

Providing exceptional customer service with knowledge, attention to detail, and communication skills, ensuring that all parties are kept fully informed during the vehicle buying process and that a five-star service is delivered.

Key Tasks:

Review and verify financial documents received from customers to ensure they are complete, accurate, and consistent with system records. Manage customers' identity documents with care. Prioritise daily workflows based on customer needs and business requirements. Communicate with customers via phone and email as needed. Address day-to-day tasks and resolve issues effectively. Adhere to strict confidentiality and data protection standards.

Working here:

Ask DSG colleagues what they love best about working here (and we do!) and there is one response that comes up every time: The People. Our relaxed, professional working environment is based on respect and inclusivity. We make a habit of promoting from within, as seen from the number of senior managers who joined as apprentices. Our full-spectrum wellbeing programme doesn't just provide support in times of need (like our full family private medical insurance, mental health champions, and 24/7 access to GP's and counsellors). It extends into coaching, job-crafting and encouraging our people to be the best version of themselves. Our bright and spacious campus has a range of exercise equipment which all colleagues have access to.

We actively seek business improvement ideas from our colleagues and reward them when they bear fruit. Alongside our lavish annual awards night, we have a monthly peer recognition programme for colleagues who display our core values: Love Yesterday, Today & Tomorrow, Improve Everything Always, Everyone Is Included, Remember, It's Bigger Than This.

Colleagues are invited to host corporate guests in our executive box at the Co-op Arena, where there are fantastic line-ups!

We are thrilled to be certified a B Corp & a Carbon Neutral Business. This signifies we have high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. In simpler terms, Certified B Corporations are companies that use business as a force for good by caring about their employees, the environment, and their impact on the world.

Benefits:

Hybrid Work Option (after probation) 25 Days Holiday, Plus Bank Holidays Private Medical Insurance Company Pension Scheme Life Insurance & Bereavement Service Wellness Programs Mental Health Champions On-Site Gym Cycle to Work Scheme Free parking Company Suite at the Co-op Live Arena Free Breakfast Company Events

About you:

Methodical with strong analytical skills and attention to detail. Ideally 6-12 months experience within a administration based role Excellent communication and interpersonal abilities. Ability to manage workload effectively and meet deadlines.

Essential skills:

Excellent communication skills Confident team player Ability to work independently Attention to detail Organised Confident telephone manner Customer service/ Administration experience Process-driven Experience in the motor finance sector (preferred but not essential)

Education

:

GCSE or equivalent (preferred)
DSG is committed to treating customers fairly and providing Good Outcomes for consumers.

Job Types: Full-time, Permanent

Pay: From 26,733.73 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Stockport SK3 0UX: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Reference ID: DSG Group Loan Admin 07.25