Job Description

Job Title: Loan Processor
Location: Manchester City Centre
Hours: Full-time
Salary: 32,500 + competitive bonus scheme
About the Role
Are you an experienced underwriter looking for a new challenge in a fast-paced, purpose-driven environment? As a Case Handler, you will manage a pipeline of mortgage applications from submission through to authorisation, ensuring excellent customer outcomes. This role requires a keen eye for detail, strong communication skills, and a dedication to delivering exceptional service.
Key Responsibilities

• Manually underwrite mortgage applications in line with regulatory standards and internal policies
• Review supporting documentation and request additional information where necessary
• Maintain accurate and up-to-date customer records and application details
• Liaise with internal teams and external stakeholders to ensure a smooth process
• Ensure lending decisions are fair, evidence-based, and tailored to individual circumstances
• Meet and exceed performance targets and KPIs

What We're Looking For
Essential:

• Minimum 12 months' experience assessing or processing loan applications
• Proven ability to thrive in a fast-paced, target-driven environment
• Experience managing high volumes of cases while maintaining quality standards

Desirable:

• Strong questioning and analytical skills
• Familiarity with adverse credit indicators and vulnerable customer identification
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Proficient in Microsoft Office and numeracy

What's in It for You

• A clear progression pathway, including opportunities to move into mortgage advice
• Support and funding to gain CeMAP qualification
• Up to 25 days' annual leave + bank holidays + your birthday off
• Healthcare cash plan
• Contributory pension scheme (matched up to 5%)
• Regular social events and a collaborative team culture

Skills Required