Job Description

About us
Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and second charge mortgages since 2017. We're building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.
We're proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.
Need support during the recruitment process? Just let us know - we're here to help.
Your career
Our employees are at the heart of our success, and we invest heavily in creating a positive workplace where they receive the training and support needed to excel. With an experienced management team providing regular guidance, we ensure staff have the tools and knowledge to thrive in their roles. By working closely with individuals, we help them achieve goals, enjoy their work, and identify career pathways within the business. Internal progression is a priority, and we are committed to offering opportunities for growth and advancement.
Please note: This is a hybrid role. You will be required to attend the Ty Admiral office 1-2 days per week. Working hours follow a two-week rotating shift pattern, between 8:00 AM and 5:00 PM. Weekend work is required one Saturday every 6-8 weeks.
The role
Your responsibilities will include:

• Communicating with customers via telephone, email and webchat to guide them through the loan application process, and answer queries or make changes to their agreement throughout the life cycle of the loan.
• Provide first class service, maintaining high quality standards, including excellent customer service, as set out in your personal and department objectives.
• Make a difference, whether this is when communicating with our customers or making the workplace an even better place to be.
• Adaptable to change, we want people who are happy with making change quickly as we are a growing fast paced, business.
• Be an integral part of our journey as we explore different communication methods

About you

• Motivated, positive and energetic, with a can-do attitude. We're growing our business. We need people who are positive about change and can help get things done.
• Good communications skills. We want our customers to experience exceptional customer service on all contact with us. The loan industry is heavily regulated. To that end, we will expect great overall quality and service scores in line with department and individual objectives
• Excellent attention to detail, with an investigative mindset. Finance products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in phone calls or other digital channels such as webchat. As well as making sure we get the correct information input onto the system, you will also need to be switched on to potential mistakes or fraud within applications.
• Ability to multi-task and retain knowledge. Whilst full training will be given, it will still be a fast-paced environment, throwing up some unexpected surprises! You will need to be resilient to deal with change. You will need to be thorough, organised, and confident in managing your work.
• You will also have sound numeracy & PC skills.

This role comes at a fantastic time for an established yet growing part of the business. Our staff put the customer first, and we actively encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to 3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits .
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Skills Required