Job Description

Lobby Manager

We are recruiting for our first art\'otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art\'otel London Battersea power station sits in the heart of this newly energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station.

Your journey so far \xe2\x80\xa6

We are looking for a Lobby Manager with a passion and skills set for exceptional Customer Service and who:

• Welcome all guests who come to the hotel and ensuring they are fully informed about events at the hotel and working closely with F&B and M&E outlets
• Ensures the hotel entrance is covered at all times
• Communicates effectively with Guests via written correspondence, phone, technological platforms and face-to-face
• Proactively upsells and promotes all hotel outlets (such as upselling, special events, artbeat program & VIP amenities) as well as any related reward programs; Actively supports the planning and development of hotel services,
• Ensures awareness of every happening in the hotel and in which areas and directs every guest accordingly
• Manages the lifts ensuring all guests reach their destination
• Manages phase 3 residents\' pool bookings ensuring all residents have an active and paid booking slot
• Engages with colleagues, guests and appropriate departments to ensure feel part of the hotel team & encompass PPHE values
• Demonstrates flexibility and adaptability when assisting with guest\'s needs and the changing demand and priorities of the business
• Creates a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback
• Actively contributes to your immediate as well as wider hotel team, uses all forms of communication appropriate for each situation and displays positive and open body language. Identifying opportunities and improvements to ways of working whilst being solution focussed to the operational needs of the hotel.
• Be an active member of the department\'s responsibilities as required.

As our Lobby Manager, you will receive:

• Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata) - these increase with service!
• Salary: \xc2\xa325,000 per annum plus service charge
• Discounted gym memberships
• Access to free financial and mortgage advice
• Shift patterns are shared at least 2 weeks in advance so you can plan your life around work!
• Discounted hotel staff rates
• Two meals per day, every day (including days off if you wish to come in!)
• Great Learning and development opportunities

If you share a passion for art, culture, and hospitality, art\'otel is where people\'s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.

PPHE Hotel Group