Job Description

Locality Administrator - Bromley 0 to 19 - Band 2



29,179 Inc HCAS per annum pro rata



Part-time - 22.5 hours per week



We are seeking a locality administrator with good customer service skills to respond to enquiries from families, an eye for detail and confidence in using IT systems.



Proposed interview date week commencing 15th September 2025



The post holder will work closely with the Bromley 0 to 19 Public Health Nursing team, supporting service delivery. This will include booking appointments, data cleansing, scanning and communication with the CCC and Locality Leads, and general administration tasks. The applicant will also receive fire warden training.



Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.



Compensation is contingent upon NHS experience and current banding/pay point.



We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

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General administration within the service, including but not limited to:

Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner. Quality cleansing monthly data from Qliksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS Dealing with all enquiries effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.

Booking client appointments into the diaries of health visiting staff



Receiving and distributing incoming mail and ensuring outgoing mail is sent appropriately and in a timely manner. Sending out appointment reminders to patients via text/email and facilitating any changes or additional needs as required in order to minimise Was Not Brought rates. Liaising with the CCC regarding patient referrals/queries and supporting the CCC during periods of annual leave and sickness where necessary. Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service. * Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.