Job Description

Provides and receives information to inform the detail of the care package. Negotiates with commissioners and patients to agree service provision. Providing and receiving routine information orally, in writing or electronically to inform work colleagues, patients, patients, carers, the public or other external contacts. Able to use electronic systems.



Able to write detailed clear instructions, case notes and reports. Able to contribute to department meetings. Exchange of information with all levels of staff. Communicate issues requiring tact and persuasive skills to staff.



Provides and receives both routine and complex information where empathy is required. Effective and timely communication as part of line management [SA(N1] responsibilities. Work in partnership with other health professionals and external agencies to provide a personalised service to meet the patients needs. Ability to work as part of a team, sharing information and records that enables the right decision and best outcomes for the patient.



Establish and maintain effective communication with patients and relatives/carers. Internally, will be required to communicate with: Nursing Assistants, Senior Nursing Assistants, Administrators, Registered Managers, Operational Lead, Social Care Assessors and other Trust / Local Authority employees, Locality Supervisors, Scheduling Officers. Externally, will be required to communicate with: patients/families, multi-disciplinary team, education, voluntary agencies, social care and general members of the public. This list is not exhaustive.



Must be able to demonstrate the English language proficiency level required for this post. Knowledge, Skills, Training and Experience: NVQ Level 3 or equivalent in direct care/health/health and social care. Experience with relevant patient group. Supervisory experience.



Experience of care co-ordination and staff rostering. A good general education demonstrating literacy and numeracy. Ability to organise own workload and to effectively supervise work of others. Understanding of Health policy, Health and Social Care legislation, Policies and Guidelines and their underpinning principles.



Sound understanding of the Care Quality Commission Regulatory standards. It is an essential requirement of the role that the post holder has a valid driving license and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role.