Job Description

Are you a calm, confident, and customer-focused individual with a passion for helping others? We are currently seeking a

Lodge Porter

to join a prestigious Oxford college on a temporary basis. This is an exciting opportunity to become the welcoming face of the College and play a vital role in supporting students, staff, and visitors alike.

Key Responsibilities

Lodge Reception & Front-of-House

Provide a warm, professional welcome to all students, fellows, staff, and visitors Create a positive first impression through courteous and calm interactions Remain composed and professional, even in challenging situations

Information & Assistance

Act as a central point of information, offering clear and helpful support to all College members and guests Handle inquiries with patience, empathy, and efficiency

Lodge Management & Administration

Manage the day-to-day Lodge operations, including switchboard, email inbox, shared calendar, and handover documentation Ensure accurate completion of all administrative duties to maintain smooth Lodge operations

Student Support & Welfare

Provide a listening ear and refer students to appropriate support services as needed Handle sensitive matters with discretion and confidentiality

Emergency Procedures & Incident Reporting

Act swiftly and effectively during emergencies, in line with College procedures Record incidents and accidents accurately in the College's records

Security Monitoring

Monitor CCTV and alarm systems; carry out regular security patrols Challenge unfamiliar individuals where appropriate, in a professional manner

Event Support

Support the Events team with College events, offering logistical and on-the-day assistance

General Duties

Order stationery via Oracle Undertake any other duties relevant to the role with flexibility and initiative

Essential Criteria

Previous experience working as a Lodge Porter or as a Receptionist in a University or College environment

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service