Job Description

Logistics Administrator
(12 month FTC, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
To ensure the physical movement of stock both in and out of the Logistics Department, ensure that this is correctly documented, the computer records match the movement of stock. Organise transport of stock for Retail and Wholesale. Organise and export returns shipments and CS shipments abroad. To follow Procedures, the Richemont transport directives and ensure products are always moved in a secure and compliant way ensuring deadlines and SLAs are met.
Key responsibilities:
E-com return management

• Manage E-com returns, quality check products, complete SAP flow correctly.
• Liaise with E-com department in case of discrepancies and 3rd choice information.
• Liaise with CS department concerning faulty or damaged products.
• Liaise with Maison regarding clearing of the stock received.
• Pick and pack for onwards shipping depending on Maison decision.
• Prepare export documentation and liaise with carriers to organise shipping
• Ensure SAP is updated and stock cleared on a weekly basis.

Inbound process

• Ensure parcels received are opened within an authorised Inbound area and within the timeframe outlined in our KPI's.
• Operation of shutter and physically taking in deliveries, whilst ensuring all procedures are followed
• Quality check, serial number and packaging/document checks to be performed
• Goods received in SAP
• Brand colleagues informed of the goods arrival, quality and packaging situation
• Articles put away in their dedicated area or passed to colleagues in CS (repairs)
• Liaise with brand colleagues on discrepancies or missing SAP flow to ensure stock situation is always correct and up to date.

Pick up & delivery

• To assist with pick up and delivery, a service where a shipping kit is sent to a client for them to return their repair to us. This involves booking DHL shipments online, picking and packing the correct kit dependent on the brand and ensuring shipments are processed accurately. This also involves communicating with the brands directly.

Outbound Process

• Process transfers and ODN's, Pick & Pack goods, checking serial number and quality.
• For Repair flows, pack depending on flow
• If export, create export documentation and ensure all documents are accurately saved.
• Create shipments and book the appropriate carrier according to the Transport Directive.
• Ensure all shipments are processed within the requested time frame to avoid delays, and within our KPI's.

General Logistics

• To liaise with our appointed agents to organize transport of products, ensuring they provide the necessary documents for audit purpose.
• To accurately maintain all records relating to articles being shipped to final destination.
• Communicate with brands, local and international, to ensure a correct and smooth flow of products.
• Maintain stock by regularly performing stock takes and actively participate in inventories.
• Be proactive and able to resolve any issues or discrepancies as and when required.
• Adhere to security procedures at all times, know and work within the transport directive at all times.
• Any other duty deemed necessary by Management.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Logistics and stock management experience, min 2 years
• Flexibility, able to work as part of a team as well an on your own.
• Fast reaction and able to prioritize.
• Open minded regarding projects and changes.
• Computer Literate, SAP experience a benefit.
• Approachable with strong interpersonal skills
• Efficient and organized with good time management skills
• Customer Focused
• 'Can-do' positive approach

WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage - Interview with the Operational Team Lead & Log Co-ordinator
3rd Stage - Interview with the Logistics Manager
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

Skills Required