Job Description

At CareCo, we make every day easier for people.

As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.

Our Logistics Administrator's are responsible for arranging and confirming the Home Assembly Driver's orders in a timely manner, whilst ensuring the customers are happy with the arranged date and time of their deliveries. This is achieved by providing excellent customer service and following CareCo's Standard Operation Procedures.

This is a full-time permanent position, covering 40 hours over a Monday to Friday schedule, based out of CareCo's Braintree site.

What are my responsibilities?

Ensuring that all orders that are put through on the system are allocated so that they will be completed within 7-14 working days. Ensuring that orders are allocated to the correct driver/engineer according to the postcodes and the customers have their first point of contact within a 24-hour period. Maintaining the email inbox and the telephone throughout the day and providing information to other departments if needed. Ensuring that routes are completed in the most efficient way, considering what needs to be delivered/collected throughout the day. To upload/scan all related paperwork onto OrderWise, and all information is uploaded onto OrderWise for other departments to see and understand. Maintaining the cleanliness of the office area and that if you require anything to improve your working conditions, this is requested to your line manager. Participating in effective communication to ensure colleagues are kept up to date with any issues that may arise on the road, so we can learn from the experience and make the customers' personal experience the best it can be.

What qualifications & skills are required of me?

GCSE Level 4/C or above in English & Mathematics. 2+ years within an administration based, or similar, role. Excellent verbal and written communication skills, competent on the telephone and face-to-face.

What would working for CareCo offer me?

26,500 per annum. 32 days annual leave (including bank holidays), with extra days when you stick with us Access to our employee assistance programme, a 24-hour confidential helpline to support through any life issues. Access to CareMiles, our exclusive staff benefits platform, including a Cycle-to-Work scheme and multiple discounts at various high street brands and supermarkets! Free on-site parking and free yearly flu jabs. 25% employee discount.
Job Types: Full-time, Permanent

Pay: 26,500.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Ability to commute/relocate:

Braintree: reliably commute or plan to relocate before starting work (preferred)
Experience:

administration: 2 years (preferred)
Work Location: In person