Job Description

Logistics Administrator - Mandarin Speaking
115-120 per day
Full time - London - ON SITE
Randstad are currently working in collaboration with a successful marketing business, working full time in Central London. This busy, successful and expanding international business are seeking an experienced, knowledgable, mandarin speaking and motivated Logistics Administrator to join their team on a temporary basis to support the smooth running of a busy department.
Key responsibilities of the Logistics Administrator includes:
To support and provide direct communication to top sellers on logistics related topics to ensure
they have a frictionless operational experience as well as providing guidance on platform rules
and regulations.
Responsible for written communication to aid top sellers on all logistics related enquiries to
ensure high satisfaction on their logistics usage and promote their continuing use.
Coordinate with logistics and cross-functional teams to provide resolutions to seller issues
within SLAs.
Address escalations within targeted resolution times to ensure satisfaction, identifying root
causes and promote changes to prevent further escalations.
Use internal tools to address queries and education to sellers, performing adhoc data
consolidation as necessary.
Coordinate with outsourced agents and ensure front-line teams deliver best in class quality
experience and resolution - meeting the sellers' expectations.
Key skills

• Excellent digital written communication skills.

Experience in a customer service environment and/or handling escalations.
Comfortable with a fast-paced environment.
Thrives in a fast paced environment
Problem solver
High attention to details
Tech saavy - comfortable using new tools with limited instructions.
Basic understanding of ecommerce shipping and warehousing.
Secondary language is a plus - Mandarin, Spanish, German, Italian, or French.
Preferred skills/qualifications:

• Graduate or 1 year exp working within ecommerce logistics

This is an immediately available opportunity for a Logistics Administrator to join a successful and growing business at an exciting time.
If you are interested in the role of Logistics Administrator please do not hesitate to apply today.
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Skills Required