Job Description

Logistics Administrator

About Servicom (High Tech) Ltd:

Servicom (High Tech) Ltd provide specialist communications equipment and services to a wide range of sectors including construction, events, manufacturing, and logistics. With a strong focus on operational excellence and service delivery, we operate in a regulated environment where data protection, health & safety, and radio licensing compliance are business-critical.

Role Overview:

Working within the Operations Team and reporting to the Logistics Co-ordinator, the Logistics Administrator role is a key position within the Company. The successful candidate will be completing everyday logistics activity, consisting of booking in equipment, receiving goods onto the system, dispatching goods, completing quotations for repaired equipment, amongst other activities.

Servicom are proud to be ISO 9001:2015 accredited. As such, we have processes in place to ensure that a high quality standard is achieved with consistent results. The ideal candidate will be able to follow the processes in place and will in time be able to offer suggestions on how processes can become more efficient. We are a business that drives continual improvement; therefore we welcome opinions from all colleagues within the team.

Key Responsibilities:

Working with the Logistics team to assist with the goods in and goods out processes

Answering incoming support calls, acting as a triage for the call

Replying to customer support emails, creating internal support tickets to track the progress of reported faults

Completing quotations for repaired equipment that has passed through the workshop

Accurately dispatching goods to customers

Updating outstanding deliveries, using an online portal

Scanning in delivery paperwork to our internal Accounts team

Taking an active role in stock control

Required Skills and Experience:

Exceptional attention to detail

A team player who strives to improve and develop themselves

Show aspiration to progress within the role

Passion for wanting to learn and own work entirely

A quality over quantity mindset, driving consistent results

Strong capability of using the Microsoft suite of software

Confident communicator

Dependability and ownership

1-2 years' experience in a logistics environment/role

What We Offer:

Competitive salary and benefits, with a clear progression framework, adding transparency to your career path

The opportunity to progress and take on greater responsibility, as you develop within the role

A fantastic working culture with a great team to support your development

Hours:

08:45-17:00 Mon-Thu, 08:45-16:00 Fri.

Holiday:

23 days plus statutory bank holidays.

Probation period:

3 months with an option to extend to 6 months, based on performance

Salary expectations:

25k-27K commensurate with experience.

Location: Redditch, B98.

Start date:

Immediate, however willing to wait for required notice period.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Free parking On-site parking Referral programme
Work Location: In person

Reference ID: Logistics Administrator