Based in West London, we are a dynamic and growing business within the TV & film sector.
We supply behind-camera equipment to film & TV shoots across London and we are looking for a new bookings coordinator to join our small and vibrant team.
If this sounds like you, then we want to hear from you.
Production Support Coordinator & Logistics Assistant - Film & TV Equipment
26,000 - 30,000
Reporting to: Production Support Team Manager
Based in West London, we are a dynamic and growing business within the TV & film sector. We supply behind-camera equipment to film & TV shoots across London and we are looking for a new bookings coordinator to join our small and vibrant team.
You will be responsible for creating and managing client?EUR(TM)s orders from first point of contact through to off-hiring, invoicing and assisting with the daily logistics of organising drivers and vehicles into their runs for the day.
This is a diverse and fast-paced role that thrives on excellent communication, organisation, attention to detail and teamwork.
We are a well-respected company known for going above and beyond to help our customers have a successful shoot, so this role requires a compassionate and people-focused person.
So, who are you?
We pride ourselves on providing first-class customer service, so we are looking for someone who is naturally friendly with flawless attention to detail and a positive, can-do attitude with the ability to empathise with the client at all stages of their journey.
Ideally you will have a proven history of working in a customer focused, time-sensitive and detail-oriented administrative role. You will need to be able to work with a team to respond quickly and calmly to last minute changes in priorities.
+ Providing first-rate customer care to a range of clients and stakeholders
+ Excellent communication skills, both in email and over the telephone to provide advice and technical support to all of our customers
+ Using our bespoke systems to book orders and organise deliveries
+ Managing orders from quote stage through to scheduling delivery and collection
+ Acting as first point of contact to resolve any customer queries or complaints, escalating where appropriate
+ Providing remote out of hours customer care (on a rota system - approx 1 week per month)
+ Accurately preparing, sending and processing quotes, invoices and loss & damage reports
+ Liaising with our warehouse and drivers to manage and monitor orders
+ Generating invoices and using online payment system to request and process payments
+ Assisting the Logistics Manager with the daily logistics of organising drivers and vehicles
+ Ad hoc administrative tasks when required
+ Confident and professional telephone manner
+ Proficient IT skills including knowledge of Microsoft Outlook, Excel and Word
+ Un-paralleled attention to detail is essential
+ Ability to multi-task and prioritise under pressure
+ A proactive and patient approach to handling customer enquiries to anticipate their needs
+ A team player with a sunny disposition and positive attitude
+ Knowledge of the London area and the industry is beneficial but not essential.
+ 20 -25 days holiday (plus bank holidays and benefits)
+ Medical insurance
+ Closed over Christmas
+ Performance related bonus scheme
+ Job Type: Full-time, Permanent
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.