Logistics & Production Support Coordinator

London, United Kingdom

Job Description

Based in West London, we are a dynamic and growing business within the TV & film sector.
We supply behind-camera equipment to film & TV shoots across London and we are looking for a new bookings coordinator to join our small and vibrant team.
If this sounds like you, then we want to hear from you.
Role Info:
Production Support Coordinator & Logistics Assistant - Film & TV Equipment
London W3
26,000 - 30,000
Plus Benefits
Reporting to: Production Support Team Manager
Full-time, permanent
About us:
Based in West London, we are a dynamic and growing business within the TV & film sector. We supply behind-camera equipment to film & TV shoots across London and we are looking for a new bookings coordinator to join our small and vibrant team.
The Role:
You will be responsible for creating and managing client?EUR(TM)s orders from first point of contact through to off-hiring, invoicing and assisting with the daily logistics of organising drivers and vehicles into their runs for the day.
This is a diverse and fast-paced role that thrives on excellent communication, organisation, attention to detail and teamwork.
We are a well-respected company known for going above and beyond to help our customers have a successful shoot, so this role requires a compassionate and people-focused person.
So, who are you?
We pride ourselves on providing first-class customer service, so we are looking for someone who is naturally friendly with flawless attention to detail and a positive, can-do attitude with the ability to empathise with the client at all stages of their journey.
Ideally you will have a proven history of working in a customer focused, time-sensitive and detail-oriented administrative role. You will need to be able to work with a team to respond quickly and calmly to last minute changes in priorities.
Key Duties:
+ Providing first-rate customer care to a range of clients and stakeholders
+ Excellent communication skills, both in email and over the telephone to provide advice and technical support to all of our customers
+ Using our bespoke systems to book orders and organise deliveries
+ Managing orders from quote stage through to scheduling delivery and collection
+ Acting as first point of contact to resolve any customer queries or complaints, escalating where appropriate
+ Providing remote out of hours customer care (on a rota system - approx 1 week per month)
+ Accurately preparing, sending and processing quotes, invoices and loss & damage reports
+ Liaising with our warehouse and drivers to manage and monitor orders
+ Generating invoices and using online payment system to request and process payments
+ Assisting the Logistics Manager with the daily logistics of organising drivers and vehicles
+ Ad hoc administrative tasks when required
Key Skills:
+ Confident and professional telephone manner
+ Proficient IT skills including knowledge of Microsoft Outlook, Excel and Word
+ Un-paralleled attention to detail is essential
+ Ability to multi-task and prioritise under pressure
+ A proactive and patient approach to handling customer enquiries to anticipate their needs
+ A team player with a sunny disposition and positive attitude
+ Knowledge of the London area and the industry is beneficial but not essential.
Benefits:
+ 20 -25 days holiday (plus bank holidays and benefits)
+ Medical insurance
+ Closed over Christmas
+ Performance related bonus scheme
+ Job Type: Full-time, Permanent
Interested? Apply here for a fast-track path to the Hiring Manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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Job Detail

  • Job Id
    JD2262841
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    London, United Kingdom
  • Education
    Not mentioned