Job Description

About Us:

Fast Charger is London's fastest-growing portable phone charging network. We provide convenient and reliable charging solutions across the city, ensuring people stay powered up wherever they are.

We're looking for a

Logistics & Customer Service Coordinator

to manage the movement, performance, and readiness of our charging stations -- the backbone of our network. This role is vital in ensuring our stations operate smoothly, our sales agents are supported, and our customers receive timely assistance through our app.

Key Responsibilities:

Logistics

Ensure all stations are ready and available for pickup by sales agents. Plan and execute deliveries and collections of stations seamlessly and on schedule. Obtain official confirmation from a designated member of management before proceeding with any deliveries, collections, or additional logistics tasks. Maintain accurate and organized records of all station deliveries, collections, performance data, and additional requirements. Coordinate with internal teams to manage special logistics needs or urgent situations. Ensure stations are transported safely and efficiently.

Station Performance & Maintenance

Monitor and control station performance to ensure all units are fully functional and meet operational standards. Conduct minor repairs or troubleshooting of stations either during site visits or at the office (initial technical training will be provided). Report and escalate any major faults or recurring technical issues to the relevant team.

Customer Service & App Support

Handle backend customer service for the

Fast Charger app

, responding to user queries, reports, and feedback efficiently and professionally. Troubleshoot common user issues (e.g., payment, access, or station-related concerns) and ensure prompt resolution. Communicate with technical teams to escalate app or station issues when necessary. Maintain a helpful, solution-oriented approach to ensure a positive customer experience.

Requirements:

Valid UK driving licence and own car (mandatory)

Previous experience in

logistics, operations, telecommunications, or mobile repair

preferred Qualification in

telecommunications, hardware, or engineering

is highly desirable but not mandatory. Strong organizational and record-keeping skills Excellent communication and coordination abilities Ability to manage multiple tasks efficiently and plan ahead Self-motivated, reliable, and detail-oriented

What We Offer:

Competitive salary Opportunity to grow within a fast-scaling London tech company Supportive and dynamic team environment Hands-on technical and operational training
Job Type: Full-time

Pay: 28,000.00 per month

Benefits:

On-site parking Sick pay
Experience:

Equipment repair: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person