Logistics Operations Manager

London, United Kingdom

Job Description

Position Title
Logistics Operations Manager
(International Logistics / Contract Logistics / Playing Manager)
Location
Rotterdam, Netherlands
Reporting Line
President / Head Office (Amsterdam)
Salary Conditions
Annual Salary: Up to EUR57,000 (Gross per year)
Determined based on experience and skills
Fixed salary base (with performance-linked incentives)?
?
Key Responsibilities
? Warehouse/Logistics Operations (Physical Aspects)

  • Hands-on and management of inbound, storage, picking, packing, and outbound processes
  • Direct involvement in daily operations (playing role)
  • Instructions to site staff, monitoring progress, quality, and safety
  • Enforcement and improvement of SOPs, staff training
  • Initial response and corrective actions for mis-shipments, inventory discrepancies, delivery delays
  • Staffing adjustments and on-site support during peak periods?
? Customer Service (Client Interface)
  • Handling customer inquiries (shipment status, delays, issues)
  • Primary response to complaints and irregularities, internal coordination
  • Identifying CS issues and reflecting them in operational improvements
  • Explanations and reports to customers as needed (in English)
  • Collaboration with head office and other departments (CS, IT, sales)?
Essential Requirements
  • Practical experience in logistics, warehousing, or fulfillment operations
  • Experience as Operations Manager / Supervisor / Team Leader
  • Ability to handle both warehouse operations and customer service
  • Business communication in English (internal and with clients)
  • Cooperativeness: Ability to understand instructions accurately and respond flexibly and sincerely?
Desirable Requirements
  • Experience in international logistics, forwarding, or e-commerce logistics
  • Experience with WMS (Warehouse Management Systems)
  • CS experience or handling customer complaints
  • Experience in small-scale improvements (both operations and CS)
Experience in multinational staff environments?
?
Language Conditions
  • Dutch: Native level preferred
  • English: Essential for business (including customer-facing)
****We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.

Skills Required

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Job Detail

  • Job Id
    JD4505451
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    €57,000 per year
  • Employment Status
    Full Time
  • Job Location
    London, United Kingdom
  • Education
    Not mentioned