Job Description

Position Title
Logistics Operations Manager
(International Logistics / Contract Logistics / Playing Manager)
Location
Rotterdam, Netherlands
Reporting Line
President / Head Office (Amsterdam)
Salary Conditions
Annual Salary: Up to EUR57,000 (Gross per year)
Determined based on experience and skills
Fixed salary base (with performance-linked incentives)?
?
Key Responsibilities
? Warehouse/Logistics Operations (Physical Aspects)

• Hands-on and management of inbound, storage, picking, packing, and outbound processes
• Direct involvement in daily operations (playing role)
• Instructions to site staff, monitoring progress, quality, and safety
• Enforcement and improvement of SOPs, staff training
• Initial response and corrective actions for mis-shipments, inventory discrepancies, delivery delays
• Staffing adjustments and on-site support during peak periods?

? Customer Service (Client Interface)

• Handling customer inquiries (shipment status, delays, issues)
• Primary response to complaints and irregularities, internal coordination
• Identifying CS issues and reflecting them in operational improvements
• Explanations and reports to customers as needed (in English)
• Collaboration with head office and other departments (CS, IT, sales)?

Essential Requirements

• Practical experience in logistics, warehousing, or fulfillment operations
• Experience as Operations Manager / Supervisor / Team Leader
• Ability to handle both warehouse operations and customer service
• Business communication in English (internal and with clients)
• Cooperativeness: Ability to understand instructions accurately and respond flexibly and sincerely?

Desirable Requirements

• Experience in international logistics, forwarding, or e-commerce logistics
• Experience with WMS (Warehouse Management Systems)
• CS experience or handling customer complaints
• Experience in small-scale improvements (both operations and CS)

Experience in multinational staff environments?
?
Language Conditions

• Dutch: Native level preferred
• English: Essential for business (including customer-facing)

****We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.

Skills Required