Job Description

Permanent Full-time

Location: Office based,

Sale, Greater Manchester

Reports to:

Assessment Quality Assurance Manager

Salary:

29,000

Overview

Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.



Whats the secret to our success? Simply put, we do things differently here!



The Logistics Team Leader is responsible for overseeing the day-to-day operations of the Logistics Officers, ensuring the accurate and timely handling of all printed and paper-based materials. This role plays a critical part in maintaining quality assurance standards, managing workflow, and supporting the delivery of high important assessment materials within a regulated awarding organisation.



As Team Leader you will plan and coordinate daily workflows, ensuring tasks are prioritised effectively and completed to a high standard, within SLA. You will regularly shadow and audit officers to monitor performance, provide feedback, and uphold quality expectations. This is a hands-on role, requiring active involvement in daily operations, including final quality checks on work before release.



As a key point of escalation, the Team Leader will support team members by answering queries, resolving issues, and ensuring that any concerns are addressed promptly and professionally. You will also act as the primary liaison between the logistics team and the Assessment Quality Assurance Manager, ensuring all processes align with internal standards.



The role requires strong technical capability, including confidence in using operational systems and the ability to troubleshoot system-related issues to maintain workflow continuity and minimise disruption.



This is an office-based role, requiring a strong presence on-site to support the team and maintain operational oversight.

Key Responsibilities

Lead, support, and coordinate the Logistics Officers to ensure smooth daily operations. Monitor team performance and ensure adherence to quality assurance protocols and SLAs. Conduct live audits of team members work, providing timely and constructive feedback. Be actively involved in day-to-day logistics tasks, this is a hands-on role. Document all logistics processes and update documentation when changes occur. Provide training, guidance, and ongoing support to team members to uphold high standards. Manage the scheduling and prioritisation of tasks to meet operational deadlines. Act as the first point of escalation for logistics-related issues and resolve them efficiently. Liaise with the Assessment Quality Assurance Manager to report on performance, risks, and improvements.


Oversee the handling of:



Certificate printing and dispatch for endorsed and regulated qualifications. Paper-based exam requests and returns, ensuring accuracy and compliance. Manual orders and courier coordination. Inbox management. Maintain a safe, clean, and organised working environment.

Other Responsibilities

Support the wider team with results release tasks, ensuring accuracy and timeliness. Carry out administrative duties as required to support logistics and assessment operations. Complete ad hoc tasks and projects as directed by the Assessment Quality Assurance Manager. Contribute to continuous improvement initiatives across the department. Hold monthly team meetings, setting targets, and high expectations. Conduct monthly 1:1s with team members, ensuring that clear feedback and support is given. Drive performance through training and staff engagement activities.

Key Requirements

Proven experience in a logistics, quality assurance, or operations role. Previous experience in a supervisory or team leader position. Strong organisational and time management skills. Excellent attention to detail and commitment to quality. Ability to lead and motivate a team in a fast-paced, hands-on environment. Confident in using Microsoft Office and logistics-related systems.

Desirable Requirements

Experience in the education or awarding sector Familiarity with exam paper handling and certificate production. Understanding of compliance, auditing, and SLA management. Experience working with third-party suppliers and couriers.

Key Characteristics

Here are just a few of the essential softer skills you will need to successfully join our team:



Natural leader with a proactive and supportive approach. Calm under pressure and able to manage competing priorities. Quality-focused with a strong sense of accountability. Excellent communicator and team collaborator. Driven to continuously improve processes and team performance. Be capable of giving feedback, being able to inspire and coach.

Key Benefits

Training, Qualifications & Apprenticeships. Its what we do! 25 days annual leave plus 8 days Bank Holiday (33 in total) Additional annual leave day each year, after 2 years of continuous service (up to 28 days) An extra day off to celebrate your birthday Annual Loyalty Bonus Annual salary review Bupa Healthcare benefits Employee Assistance Programme (EAP) NEST pension Cycle to work scheme A positive and supportive working environment Comprehensive onboarding A workplace that supports a healthy work/life balance.
* We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.