Job Description

If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigano and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible!
Your Role:
To lead a Logistics team to ensure that the Logistic department meet their KPI's whilst ensuring that departmental standard operating procedures and company HS&E policies are adhered to.
To liaise with external suppliers to ensure service KPI's are met and managed effectively if there is a drop in service expectations.
To liaise with the Supply Chain department to manage stock levels, implementation of new products as and when needed
Key Responsibilities:
Work to ensure people and resources are applied in an efficient and effective manner to meet delivery requirements while achieving quality and safety standards
Ensure full adherence to 5S practices at all times
Ensure all records are up to date and completed appropriately
Ensure that the escalation procedure for service related concerns is followed
Ensure achievement of productivity throughput against stated capacity targets
Ensure the team are aware of day to day targets and responsibilities
Carry out incident, accident and non-conformity investigations and associated reporting and action closure
Monitor and maintain all safety equipment and tools and ensure that operators comply with PPE requirements
Undertake continuous training and development
Perform root cause analysis and resolve problems
Identify business improvement opportunities within the organisation
Conduct risk assessments of processes and tasks in the department
Monitor the department's objectives and take action where needed
Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures
Build strong working relationships with 3rd party service providers for the deployment of excellent service.
Plan & execute the implementation of new stock ranges as well as the removal of obsolete stock in line with the Supply Chain team.
Plan and carry out stock cycle counts in line with the annual schedule.
Effectively manage the delivery team for the Birmingham, Milton Keynes & Leicester delivery routes.
People Management
Action daily management queries and provide support for the team to achieve operational success
Monitor time, attendance and punctuality to ensure compliance with Company Procedures, and liaise with the HR department as appropriate
Provide support and expertise to the team and respond to operator queries
Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviours expected of them
Promote the department KPIs from the strategic annual plan so that each employee is aware of expectations and deliverables
Develop and lead a highly motivated team that consistently delivers a highly efficient order processing, warehouse and distribution service and provides first in class support to the operations teams
Identify, arrange and evaluate training for new and existing staff including reviewing and maintaining department training plans and records. Work with other internal departments to develop a training roadmap for the team to ensure the team are able to meet their targets
Relationship Management
Work positively with support functions to fully define the processes/procedures/controls relevant to team activities. Provide support and input to continuous improvement activities within the team
Manage resources and allocation of those resources to meet department objectives
Liaise and communicate with other departments and ensure a good level of communication is maintained
Feedback to the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements and delivery in line with Company and Customer requirements
PORTRAIT OF A PERFECT CANDIDATE
Strong problem solving skills
Solid experience with order processing software and Microsoft Office with the ability to learn and adapt to any software changes.
Solid experience in a fast paced, manufacturing environment.
Ability to organise, prioritise & deliver whilst making decisions under pressure to achieve business KPI's
Excellent communication skills, both verbally and written, with the confidence to interact with a variety of audiences internally & externally.
Solid understanding of H&S to ensure the safety of the operations team and visitors to the area
Solid experience/understanding of managing change to support a continuous improvement ethos

Skills Required