Job Description

We are seeking a proactive, results-driven Warehouse Supervisor to join our high-performing team within a fast-paced, large-scale retail operation. This role is critical to the day-to-day success of our warehouse, ensuring that safety, compliance, performance, and team development are always at the forefront.
Shift: 07:00 to 16:00, Monday to Friday
Location: Chepstow (may also be required to cover Avonmouth sites)
The ideal candidate will be data- and cost-driven, possess a continuous improvement (CI) mindset, and be eager to challenge the status quo. You will be a natural leader who thrives on engaging teams, planning labour and volume effectively, and delivering exceptional service to our internal and external customers.
You are curious, adaptable, and passionate about making a difference also someone who goes beyond the expected and inspires others to do the same.
Key Accountabilities
Health & Safety / Compliance

• Ensure full compliance with all company and legal health & safety regulations.
• Conduct regular risk assessments, audits, and safety briefings.
• Champion a culture of safety and well-being across all warehouse teams.

Performance Management

• Drive productivity through clear KPIs, regular performance reviews, and coaching.
• Monitor and analyse operational data to optimise resource allocation and output.
• Address performance gaps promptly and constructively

Cost Management

• Manage operational costs with a focus on labour efficiency and waste reduction.
• Analyse cost-to-serve data and identify areas for improvement.
• Proactively support budget management and forecasting activities.

Team Leadership & Development

• Lead, motivate, and develop a team of warehouse operatives and support staff.
• Foster an inclusive, collaborative team culture focused on accountability and results.
• Identify training needs and support individual growth plans.

Planning & Coordination

• Plan and allocate labour based on volume forecasts and operational priorities.
• Liaise with transport, inventory, and customer service teams to ensure seamless flow of goods.
• Manage shift planning, holiday cover, and resource availability.

Customer Focus & Communication

• Maintain a strong customer service mindset with an understanding of retail demands.
• Act as a key communication bridge between floor operations and senior leadership.
• Ensure service level agreements (SLAs) and customer expectations are consistently met.

Continuous Improvement (CI) & Innovation

• Lead or participate in CI initiatives focused on lean processes, productivity, and quality.
• Encourage feedback and innovation from team members to drive positive change.
• Challenge established practices where improvements can be made.

Capabilities, Skills and Experience Required

• Strong leadership and people management skills.
• Analytical and data-driven with attention to detail.
• Excellent communication and interpersonal abilities.
• Proactive, curious, and solutions-oriented mindset.
• Passion for improvement, efficiency, and team engagement.
• Flexible and resilient in a dynamic, high-volume environment.
• Strong understanding of warehouse operations in a retail context.

Experience & Qualifications

• Proven experience in a warehouse supervisory or team leadership role (retail or logistics preferred).
• Good working knowledge of H&S and compliance in a warehouse setting.
• Experience with WMS (Warehouse Management Systems) and performance tracking tools.
• Understanding of cost management and labour planning.
• Continuous Improvement or Lean Six Sigma knowledge (desirable).
• First aid or H&S certifications (preferred).

Skills Required