Job Description

?Job Responsibilities?

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?Job Requirements?

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Key Responsibilities: 1.System Monitoring & Troubleshooting: Continuously monitor the performance of logistics software, warehouse management systems (WMS), and other key platforms. Investigate system alerts, identify root causes of issues, and resolve them in a timely manner. 2.Routine System Maintenance: Conduct regular system updates, patches, and backups for all relevant hardware and software to ensure smooth and secure operations. 3.Incident Management: Respond promptly to system failures, critical incidents, and downtime events. Effectively communicate with internal stakeholders and ensure timely resolution to minimize disruption to operations. 4.Optimization: Analyze system performance metrics and propose improvements to enhance system efficiency, scalability, and reliability. This includes hardware upgrades, software optimizations, and database performance tuning. 5.Documentation & Reporting: Maintain clear and comprehensive documentation of system configurations, maintenance activities, and incident resolutions. Prepare regular reports for the IT management team on system health and performance. 6.Collaboration & Support: Work closely with other IT teams, logistics departments, and external vendors to coordinate system upgrades, troubleshooting, and technical support. Provide technical assistance to staff when necessary. 7.Security & Compliance: Ensure systems comply with JD Logistics' security standards and best practices, including regular vulnerability assessments, security patches, and compliance audits. 8.Emergency Response:Provide support during emergencies or critical issues, including off-hours or weekend on-call support when required.

?About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China's largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

?Our International Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

?International Logistics?

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JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.