Job Description

Job Introduction

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London Adult Services - Team Leader

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Full time - 35hrs per week

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Location: Office - Hybrid: monthly visit to the Head Office (varies depending on need to attend meetings, training and support staff)

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Salary:

38,295 (salary for those based in London and the surrounding counties)

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Contract: Fixed Term / 9 months maternity secondment (possibility of extension)

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Closing date for applications: 22nd June 2025

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Interviews will take place online via video conference - w/c 30th June 2025

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.

The Role

This is a great time to join GamCare as we are growing the reach of our services. We're recruiting a Team Leader, for our London regional service that supports people affected by gambling, for maternity cover period. This is a brilliant opportunity for someone who is passionate about leading and supporting staff, and enjoys both operational planning and delivery of services, alongside developing and innovating to ensure continuous improvement and learning.


Working as part of a team, the Team Leader is responsible for assisting the delivery of an effective and responsive service across the Greater London, that supports people who are impacted by gambling.


The Team Leader assists day-to-day activities of the service, and contributes to performance improvements, development of partnerships, engagement activity, and business growth. The role also includes performance monitoring and reporting, alongside assisting with delivery against contractual and financial requirements.

About You

You will have strong leadership and people management abilities and be someone who takes pleasure from being a compassionate leader and supporting individuals in their professional development, alongside setting and managing for high standards in the performance and quality of the service provided.


You will have a keen determination to grow, develop and continually improve the service for those in need of our support, bringing the team with you to harness the collective strengths and talents of individuals.


Using your excellent communication skills to build and maintain relationships, you will seek opportunities to grow and develop the reach and impact of the service across a wide range of external stakeholders and communities across Greater London.

Key Responsibilities

Provide day to day support to a team of Gambling Support Practitioners to ensure safe and effective interventions in supporting those affected by gambling Manage practitioners for their performance improvement and professional development Assist the Service Manager with strategic decision making based on operational understanding of service development needs Use service data to monitor, improve and develop the service Collaborate with internal and external stakeholders to enhance and improve service delivery particularly for increasing the access of support to those disproportionately affected by gambling but underrepresented in engaged support Support and develop Lived Experience involvement in service delivery and development

Benefits You Can Enjoy

33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service A generous Pension Scheme - we contribute 6% and you contribute 2%. Discretionary company sick pay from day one of service. Employee Assistance Programme - 24-hour support


Appointment is subject to a DBS check



GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.


Gamcare is an equal opportunities employer and don't discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don't have the right to work in the UK need not apply.


For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.




Supporting Statement Guidance .pdf
GamCare Job Profile Team Leader 120625.pdf

Apply

Salary

38,295 (salary for those based in London and the surrounding counties)

Frequency

Annual

Job Reference

gamcare/TP/91/238

Contract Type

Fixed Term

Closing Date

22 June, 2025

Job Category

Services - Adult Community Outreach and Treatment Services

Business Unit

Services

Location

London, United Kingdom

Posted on

12 June, 2025