Job Description

Job Summary

As the London Sexual Health Services Manager, you will lead METRO's London-based SRH services, overseeing a range of programmes including sexual health, outreach, and youth engagement.

You will manage and oversee the daily operations of the Sexual Health Office (SHO), including staffing, results management, and phone helpline services. You will lead and develop a team of staff, providing supervision, training, and performance management.

You will also be responsible for overseeing the implementation and evaluation of sexual health programmes, including the National Chlamydia Screening Programme (NCSP) and C-card (condom) schemes. You will work closely with other colleagues in our communications team to facilitate this.

You will be responsible for supporting engagement and reach targets across the National Chlamydia Screening Programme (NCSP) and C-Card scheme, delivered across multiple London boroughs. To achieve this, you will manage a small team of lead and frontline staff. Your role will include regular liaison with professional stakeholders, including commissioners, and may involve occasional direct delivery of outreach activities.

In addition, you will lead the Young Greenwich (YG) sexual health team within the Royal Borough of Greenwich (RBG), overseeing a range of activities including outreach, youth hub engagement, one-to-one support, and training. You will also have oversight of the Sexual Health Office (SHO) and the South West London (SWL) programme. Collaboration will be essential, as you will work closely with other METRO managers involved in Young Greenwich delivery, as well as with our delivery partners at Oxleas NHS Foundation Trust and Charlton Athletic Community Trust.

You will also be responsible for monitoring performance against KPIs, ensuring robust data analysis and producing high-quality reports for funders and commissioners.

You will manage a small team of lead and frontline workers. This will also involve regular engagement with professional partners, including commissioners, and can mean occasional support of frontline work (including facilitating outreach independently).

Main tasks

1. Provide leadership and management of the sexual and reproductive health services outlined above, to deliver and develop quality inclusive services with tangible outcomes for service users whilst meeting agreed KPIs, as well as working alongside commissioners to agree service KPIs

2. Manage the Sexual Health Office (SHO) and associated programmes such as, but not exclusive to the delivery of the NCSP and C-Card schemes in relevant boroughs, young people's outreach services, results and information help line

3. Develop, implement and evaluate plans to increase the delivery of services and improve performance against agreed KPIs.

4. Build on existing strong relationships with our commissioners and partnerships and forge new relationships strategically and sustainably. Oversee several complex contracts and partnerships.

5. Provide ad-hoc, quarterly, and annual reports for each programme across the commissioned boroughs.

6. Line manage project staff, which includes conducting regular supervision, personal development plans, appraisals, team meetings and leading on staff recruitment within your team, in addition to covering outreach needs on an as needed basis.

7. Be responsible and accountable for safe practice and safeguarding across your areas of work for both staff and service users, working closely with METRO's Designated Safeguarding Lead.

8. Work with METRO's internal communications team, as well as with the communications teams of commissioning bodies and key partners, to ensure our services are appropriately promoted and to co-design and build awareness of the METRO SRH brand and specific services.

9. Implement local and national policies and recommendations, e.g. from local needs assessment or local authority directives, National Service Frameworks, National Institute of Clinical Excellence, and other guidance/ legislation that may transpire. Keep track of changes to local legislation that may impact your service offer e.g. RSE legislation.

10. Manage and participate in the SHO Phone Line rota, identifying any gaps in the service and facilitating induction and refresher training for phone line staff.

11. Working alongside the Director of Finance on continuous invoice and budget management and monitoring of contracts and services (including but not limited to our pathology provider TDL), as well as managing stock for all relevant services.

12. Support relevant contracts in recommissioning efforts, including through analysing areas for service improvement and increased partner engagement.

13. Support the team members leading on data processing and reporting within Sexual Health services, with a particular focus on Point-of-Care Testing (POCT) data, ensuring accuracy, consistency, and timely submission of performance and pathology data monitoring reports.

Job Type: Full-time

Pay: 38,000.00 per year

Benefits:

Additional leave Cycle to work scheme
Work Location: In person