Job Description

Job Introduction###

About Woodgate & Clark

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK's leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe's market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members. To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.

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Responsibilities

The responsibilities of the role include (though are not limited to):

Investigate and manage a wide range of commercial property claims

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up to 250,000 in value Prepare reports commenting in detail on all aspects of the claim, including policy analysis, quantum and future actions Instruct and control claim related experts as appropriate Communicate regularly with all interested parties, calculate and approve interim payments, preparing interim reports and other communication as required Calculate and agree settlement of claims, and prepare final reports Develop and nurture working relationships with existing clients and exceed their expectations Ensures all activities and decisions improve the service provided for clients Builds trust and respect by keeping to the commitments made Communicates effectively with all relevant parties in all situations Shares information, knowledge and experience freely with others Seeks feedback and invests time in their own self-development both technically and personally
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Skills and Experience (E: essential, D: desirable)

Previous experience in handling commercial property claims, either as a desk-based Adjuster or within the field (E) A first-class customer focus with a track record of delivering outstanding levels of service (E) The ability to work on your own initiative and take ownership of your own caseload of claims, seeking guidance as necessary (E) Excellent organisational & communications skills (E) A positive attitude and a proactive approach to solving problems (E) The ability to co-ordinate a variety of actions concurrently (E) A proven track record in working to given targets (E) Conscientious, hard working as well as flexible and adaptable during times of surge (E) Full UK driving license (E)
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Education and Qualifications (E: essential, D: desirable)

* Ideally be ACILA qualified or working towards qualification (D)