Job Description

Job Introduction

We are now recruiting for an experienced administrator to join our Loss Prevention Team, based at our Head Office in Liverpool. As a Loss Prevention Alarm Monitoring Administrator you are responsible for analysing CCTV footage and monitoring store data to identify areas of loss. You will regularly communicate with stores, management and third parties as well as provide support to the Loss Prevention Team.


Job Overview
Examine CCTV together with the incident report to gauge understanding of the incident Use Loss Prevention technologies to link offenders that are offending across multiple sites Support in the administration of all LP technologies - FaceWatch, Auror and any future technologies Respond to live alarms with the appropriate course of action Support the effective management of violent and aggressive incidents Review point of sale data to identify and review suspicious transactions Complete effective reports for stakeholders in a timely manner Liaise with 3rd party contractors and external agencies Resolving 1st line customer enquiries (Retail, Logistics and external agencies) Record data relating to civil debt Create and maintain crime packs To complete administrative duties as and when required Engage stake holders on issues and trends impacting their area of responsibility Offer advise and guidance on any security/Loss Prevention related incident Be proactive to mitigate the chance of incidents reoccurring

Minimum Criteria To Apply
Experience of working in a fast-paced and demanding environment Experience of administrative responsibilities in previous roles Hardworking and reliable Good communication skills (written and verbal) Computer proficient: Microsoft Office (particularly Excel, Word and Outlook); Apple Mac; and Adobe Numerate and accurate Attention to detail A confident communicator with excellent organisational and problem solving skills

Due to expected high application volume, we recommend submitting your completed application early, as the closing date may be moved forward.

Package

Salary & Hours

25,525.50 37.50 hours, working any 5 days out of 7 days between 6am to 10pm

Employee Benefits

Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements. Discounted onsite gym Contributable company pension scheme 10% store discount at all our retail stores Death in Service Benefit Long service recognition scheme MyHB colleague benefits platform with access to: + Discounts UK wide on retail, leisure, hospitality venues
+ Employee Assistance Programme with 24/7 confidential counselling and advice line
+ Completely confidential services to you and your family
+ Low cost voluntary insured health cash plans and cancer cover