Job Introduction
We are now recruiting for an experienced administrator to join our Loss Prevention Team, based at our Head Office in Liverpool. As a Loss Prevention Alarm Monitoring Administrator you are responsible for analysing CCTV footage and monitoring store data to identify areas of loss. You will regularly communicate with stores, management and third parties as well as provide support to the Loss Prevention Team.
Job Overview
Examine CCTV together with the incident report to gauge understanding of the incident
Use Loss Prevention technologies to link offenders that are offending across multiple sites
Support in the administration of all LP technologies - FaceWatch, Auror and any future technologies
Respond to live alarms with the appropriate course of action
Support the effective management of violent and aggressive incidents
Review point of sale data to identify and review suspicious transactions
Complete effective reports for stakeholders in a timely manner
Liaise with 3rd party contractors and external agencies
Resolving 1st line customer enquiries (Retail, Logistics and external agencies)
Record data relating to civil debt
Create and maintain crime packs
To complete administrative duties as and when required
Engage stake holders on issues and trends impacting their area of responsibility
Offer advise and guidance on any security/Loss Prevention related incident
Be proactive to mitigate the chance of incidents reoccurring
Minimum Criteria To Apply
Experience of working in a fast-paced and demanding environment
Experience of administrative responsibilities in previous roles
Hardworking and reliable
Good communication skills (written and verbal)
Computer proficient: Microsoft Office (particularly Excel, Word and Outlook); Apple Mac; and Adobe
Numerate and accurate
Attention to detail
A confident communicator with excellent organisational and problem solving skills
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