Job Description

Loyalty Finance Data Analyst
Attractive Salary & Benefits
36.5 Hour week (Hybrid)
Newtownabbey
Who are we?
At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.
We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees, and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the role
Henderson Wholesale is a leading Wholesaler in Northern Ireland and supplies goods to over 450 stores across various brands such as SPAR, EUROSPAR and VIVO. We source from local farmers, growers and producers and are proud to contribute to our local economy and environment.
We achieved Gold accreditation against the Investors in People standard framework in 2023 in recognition of people management excellence and our commitment to investment in people.
The Purpose of the role:
The ideal candidate should collect and integrate loyalty program data from BI tools and other internal systems to deliver clear, actionable insights that support reporting and strategic decision-making for the Sales and Finance departments.
As the dedicated technical expert, you will serve as the go-to resource for loyalty reporting, leveraging BI tools such as QlikView and Qlik Sense to provide accurate, efficient, and business-critical analyses.
Working as Loyalty Finance Data Analyst you will:
Duties & Business Process Analysis

• Monitor, maintain, and analyse data in the orders system and Qlikview/Qliksense apps to deliver accurate, real-time reporting for Sales and Accounts.
• Liaise with the Sales team to ensure retailer information is accurate, current, and complete for reporting needs.
• Review current use of data and technology, identifying opportunities for process improvements and efficiency gains.
• Lead administration of the Loyalty team, providing day-to-day system support and guidance.

People Development

• Coach and mentor the Loyalty Administration team, building expertise and supporting the transition to digital tools and data-driven processes.
• Collaborate with Sales, Finance, and Business Transformation teams to align processes and enhance cross-functional effectiveness.
• Deliver coaching and training sessions to facilitate stakeholder adoption of BI tools.

Analysis, Reporting & Documentation

• Prepare and deliver quarterly retailer loyalty reports for senior management, plus ad hoc reporting as required.
• Document new automation processes, ensuring clear operating procedures and training materials for the administration team.

Promote Transformation

• Champion the move toward digitally enhanced processes and foster a data-driven culture within the Loyalty team.

Internal Contacts

• HGP Accountant / Head of BDP Accounts / Loyalty - Line management and strategic reporting.
• Loyalty Admin Team - Direct reports, coaching, and day-to-day leadership.
• HWL Transformation Team - Collaboration on digital and process transformation initiatives.
• Sales Team - Data accuracy, reporting support, and process alignment.
• Group Finance Teams - Information sharing and coordination across finance functions.

Skills for Success
Joining us as Loyalty Finance Data Analyst the minimum criteria you'll need is:

• Previous experience in working with financial information, including analysis and reporting
• Demonstrated ability to implement, monitor, and improve automated processes to enhance efficiency and accuracy.
• Hands-on experience using BI tools, particularly QlikView and QlikSense, to generate insights and support decision-making.
• Strong organisational skills with the ability to prioritise tasks, manage workload effectively, and meet deadlines.
• Proficient in Microsoft Excel (formulas, pivot tables, data analysis) and Word for documentation and reporting.

The Attributes you'll need include:

• Excellent verbal and written communication skills, with the ability to engage effectively across teams and stakeholders.
• Strong collaborative approach, working seamlessly with Sales, Transformation, and Finance functions to achieve shared goals.
• Proactive, outcome-focused mindset with a positive "can-do" attitude.
• Advanced analytical and problem-solving capabilities, with the ability to interpret complex data and provide actionable insights.
• Meticulous attention to detail, ensuring accuracy and consistency in all outputs.

It is Desirable if you have:

• Degree or Certification in Finance, Business or related field.
• Supervisory or leadership skills.

Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over 1 million for charity partners.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.
*Applicants should note that we reserve the right to apply the desirable criteria if required at shortlisting stage
Completed applications must be submitted online by midnight on Monday 20th October 2025
We are an equal opportunities employer.

Skills Required