Job Description

Job Details

You will act as the first point of contact for bursary-related queries, offering clear, timely, and personalised support to students at every stage of the application journey. Working collaboratively with internal departments, you'll help ensure that students receive financial support with minimal barriers.



As part of the LRC team, you will also help manage and maintain a purposeful study environment-supporting students with everyday queries, promoting respectful behaviour, facilitating enrichment activities, and assisting in the delivery of an efficient and engaging library service.

Duties & Responsibilities

Bursary Support

Act as the first point of contact for bursary enquiries, offering guidance with care and discretion. Support students with completing applications, submitting evidence, and using tracking tools. Handle sensitive information with confidentiality and professionalism. Assist with scanning, photocopying, and uploading documents as part of the application process. Collaborate with departments to ensure smooth application progress and timely resolutions. Identify and improve processes using AI and automation tools where appropriate.

LRC Environment & Student Engagement

Foster positive relationships with students, promoting respectful behaviour and engagement. Supervise LRC areas to ensure they are safe, welcoming, and conducive to learning. Encourage participation in lunchtime workshops and enrichment activities. Support awareness campaigns and student-led initiatives through creative displays and events. Assist students with laptops, basic IT support, printing, and resource navigation.

Library Services

Operate the Library Management System to issue/return resources and manage inventory. Support general enquiries and help students make the most of library services. Manage printing credit, issue stationery, and provide administrative assistance. Promote inclusion and access to learning resources for all students. Collect feedback through surveys and group discussions to enhance student experience.

The right candidate will have:

Essential:

A good standard of general education, especially in English and communications. Excellent communication, interpersonal, and administrative skills. High levels of organisation, accuracy, and attention to detail. A student-focused, approachable, and supportive attitude. Competence with Microsoft Office and basic IT systems. Discretion in handling sensitive and confidential situations.

Desirable:

A recognised administrative qualification. Experience in further education or working with young people. Experience with AI or automation in an administrative setting.

Why choose us?

Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail.

What we offer:

A dedicated and friendly team of professionals who are keen to develop and learn Excellent pension provision Annual Staff Awards CPD days - opportunities to grow and development through mentorship and coaching Free onsite parking Staff appreciation days Eye care vouchers Onsite Starbucks & Restaurant Well-being days & activities Electric Vehicle Scheme
Discounted gym membership Hybrid Working available Fully immersive teaching rooms allow simultaneous online teaching at multiple locations Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance





*

subject to terms & conditions