Job Description

Team Member / BOH / FOH

Do you have what it takes to work for a new fast-growing restaurant brand? The opportunity is here. Lucky Bs is a new fried chicken concept opening in Glasgow

Now is the time to join our team.

We require Team members who have what it takes to grow with us and share in our success.

You will support the restaurant management team and be expected to deliver exceptional food quality and guest care and service. You will work to brand standards, within a team, and ensure every guest leaves the restaurant having had a great experience.

Here is what you need:

Have a positive attitude

Assist guests in choosing meals and drinks and providing additional up-sell information

Process guests' orders through the POS system

Deliver orders to the kitchen and assist in preparing and packing food and beverages

Ensure that the portion of food being packed or served is appropriate

Promote additional food items to increase sales

Process sales and provide guests with receipts and deliver food

Greet EVERY guest

Answer the telephone and deal with an enquiry

Assemble and package orders to the standard

Keep all guest areas clean and tidy

Ensure that all orders are complete and ready to be received by the guest

Work to Brand standards and deliver exceptional guest service

Critical skills needed for the job

Can speak clearly and listen attentively to guests and other team members

Can maintain a professional appearance and display a positive and enthusiastic approach to all tasks

Exhibits a cheerful and helpful attitude, and provides excellent guest care

Adapts to changing business volume levels with a sense of urgency

Can demonstrate a complete understanding of the menu

Be able to follow instructions to achieve brand standards

Ability to fill in daily paperwork in line with company standards.

Maintain the ability to be cross-trained in all areas of the kitchen and front counter

Believes in exceptional guest service

Able to operate in a fast-paced environment while maintaining quality and attention to detail.

Able to achieve the highest guest satisfaction by producing quality products.

Work to brand standards for food and operations with a focus on the guest experience as the top priority.

Effectively communicate with others to complete the duties and responsibilities expected.

Help and support the development of other team members through guidance, training and coaching.

Welcome new team members.

Help all the team members achieve and maintain the appropriate skills and knowledge to deliver exceptional products and guest service

Demonstrate consistent operational standards and procedures that positively impact the store's overall operations.

Maintaining appropriate portion control and consistently monitoring food levels within the kitchen

Work to Food Safety standards at all times

Maintaining proper food handling and safety standards while preparing food.

Cleaning equipment, as assigned, thoroughly and in a timely fashion according to Lucky Bs guideline

Can maintain a professional appearance and display a positive and enthusiastic approach to all tasks

Can demonstrate a complete understanding of the menu

Following Lucky Bs sanitation standards, including washing cookware and utensils throughout the day.

Ability to fill in daily paperwork in line with Lucky Bs standards.

Working towards understanding and articulating food with integrity

Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Experience:

Customer service: 1 year (preferred)
Work Location: In person

Expected start date: 09/06/2025