Job Description

JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF A LUGGAGE PORTER AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
As the Luggage Porter at the Municipal Hotel & Spa, MGallery Collection, you will be the first and last point of contact for our guests, setting the tone for their entire experience. This highly visible role requires a personable, professional, and welcoming individual who takes pride in delivering exceptional service. You will embody the warmth and charm of our 5-star hotel, ensuring every guest feels valued from the moment they arrive.
Key Responsibilities:

• Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.
• Anticipate guest needs and proactively offer assistance with luggage from Dale Street to the hotel entrance (lifting and moving required) and vice versa upon departure.
• Organise, secure transport and deliver guest luggage to and from the bedroom within Brand timescales.
• Assist with opening doors, calling taxis, providing directions, and escorting guests as required.
• Provide accurate local knowledge about Liverpool's attractions, restaurants, events, and transport.
• Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanour at all times.
• To be aware of all hotel services, venues and hours of operation.
• Liaise closely with Concierge and Reception teams to ensure seamless guest experiences.
• Ensure the entrance area is clean, safe, and presentable at all times.
• Handle any guest concerns or queries discreetly and professionally, escalating where necessary.
• Uphold the hotel's grooming and uniform standards to reflect a 5-star appearance.
• Ensure security awareness, monitoring the front area for any suspicious behaviour or safety concerns.

WHAT WE OFFER
When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH

Skills Required