Job Description

LUGGAGE PORTER - BTLR / RECEPTIONIST



We are searching for BTLRS to join our team at Chateau Denmark.


"Anything but traditional" our BTLRS will orchestrate a new chapter for staying up in London.


"This is an exciting time to be joining us." Renata Kovalcuka - Front of House Manager


Purpose


As a BTLR we look for you to possess a natural curiosity, desire to, assist and even befriend our guests. Possessing the ability to multi-task aligned with a fierce desire to develop, you will be absorbing knowledge on an ongoing basis from your workplace, the wider Outernet district and the community.


As a highly valued team member you'll be a key part of the guest experience, helping define and articulate it from arrival to departure. Bringing an unparalleled level of service you'll work closely with colleagues embodying a no half measures attitude.


Profile


Exceptional attention to detail. The ability and drive to build relationships with internal and external stakeholders. Being organised and proactive in managing tasks. Passionate for creating exceptional guest experience. Being an excellent team player, and have an outstanding communication and guest facing skills.
Duties


Guest arrival and check-in. Drink serving and recommendation. Recommendation of local facilities (chemist, post office, cafe, takeaway options). Luggage delivery and storage. Rooming guests Guest departure and check-out. Organising transportation. Maximising revenue streams.
About Chateau Denmark



Inspired by the birthplace of the British music scene, we will boldly embrace Denmark Street's best loved sentiment, creative expression. Chateau Denmark's session rooms and apartments will bring a spirited escapism with a little rebellion.


Chateau Denmark's 44 session rooms and apartments will evoke a level of craftsmanship that creates a fierce beauty.


All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.