Job Description

Luggage Porter / Doorman

Department:

Front Office

Location:

London, UK

Reports to:

Head Concierge, Assistant Head Concierge, Concierge

Package:

Competitive salary + benefits

"The world is yours with Melia"

Joining Melia is to embark on a journey without borders, where your potential to grow, lead, and inspire has no limits. It's knowing that the world is yours -- that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.


It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.


Are you ready to take the reins of your professional career and explore new inspiring opportunities within Melia?

What's in it for you?

Competitive salary plus service charge 28 days' holiday including public holidays Hotel discounts worldwide for you, your friends & family Meals on duty Health cash back plan and discounted dental cover Company pension scheme Loyalty rewards and referral bonus (500) Access to Melia's global e-learning platform Career opportunities across 350+ hotels worldwide High-street discounts through Perks at Work Pay Day Parties and team celebrations

Mission:

As Luggage Porter / Doorman, you will promote the best possible image of the hotel through excellent guest service on the hotel forecourt, ensuring the smooth handling of luggage, transport arrangements, and general guest support. You will maintain operational standards, Health & Safety, and contribute to a welcoming, 5-star experience for all guests.

Key Responsibilities:

Maintain high standards of Health & Safety, Fire, and Security, ensuring full compliance with policies and procedures.

Attend and participate in all required training, fire drills, and departmental meetings.

Provide a professional guest service, including luggage assistance, handling enquiries, and resolving complaints effectively. Ensure cleanliness and presentation of all departmental areas, including entrances and forecourt. Plan, organise, and oversee daily departmental operations, ensuring alignment with hotel objectives. Maintain accurate shift handover records and ensure follow-up on all required actions. Monitor departmental supplies, staffing cover, and cost control to ensure efficient operations. Promote teamwork, communication, and staff welfare across all departments.



Act in the best interests of the company, supporting equal opportunities policies and undertaking reasonable additional duties as required.

What we're Looking For:

Previous experience in a luggage porter, doorman, or guest-facing role, ideally within a luxury or high-end hotel A professional, service-driven attitude with excellent communication skills Strong attention to detail and a proactive approach to guest service Ability to work well under pressure, remaining calm and courteous at all times



Full, clean driving licence and a reliable team player with good organisational skills

At Melia we are all VIP ?

Great professionals who make everyday life easier and exceptional. From junior roles to senior leadership, all team members bring unique qualities that make working at Melia an opportunity for constant growth and a passport to create your future wherever you want.


Our warmth, proximity, and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family -- VIP People.


At Melia Hotels International, we are committed to equal opportunities and celebrate diversity, creating an inclusive and accessible environment for all. We also promote sustainability, building a responsible present and a better future.


If you want to be

"Very Inspiring People"

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