Job Description

Karaama: Our Heritage & Values

Karaama

in Arabic means a

Miraculous event

that happens to mankind; an impossible life-changing event inexplicable by natural or scientific laws, therefore often attributed to divine interception. Our Brand has been created with love and passion from the personal story of the Founder Runu Miah.

First and foremost, we are looking to build not just a team but a

family

who will work with

passion, commitment, energy, drive

, and who truly understand our values and ethics. We are a growing, thriving Luxury Fragrance brand with a focus on pure fragrance products, promoting

quality

in everything we do--from the product we produce to the quality of the

customer experience

delivered throughout every area of our business.

The Role

We are seeking a proactive,

inspiring, and influential Mall Concession Manager

for our location in

Westfield Stratford

. This leader must bring passion, energy, and extensive retail experience, encouraging growth not only in sales but also in the development of their team, all while delivering excellence in every area of our business.

As the Mall Concession Manager, you will be the ultimate

Brand Ambassador

and the driving force behind the concession's success.

Principal Focuses:

Exceptional Customer Experience:

Ensuring every customer interaction is a memorable, luxury, and personalized journey that reflects the Karaama ethos.

Strategic Sales Growth:

Developing and executing commercial strategies to meet and exceed daily, monthly, quarterly, and annual sales targets.

Operational Excellence:

Overseeing and supporting the complete day-to-day operation of the Concession, maintaining the highest standards of luxury presentation and efficiency.

Inspirational Leadership:

Inspiring, coaching, and developing a high-performing team with enthusiasm and a real flair for the luxury fragrance industry.

Brand Advocacy:

Embodying and instilling the passion for our beautiful Luxury Fragrance Brand and its heritage into every facet of the operation.

Key Responsibilities and Accountabilities

1. Leadership & Team Development

Lead by Example:

Serve as the driving force in delivering excellence in the customer experience, personally demonstrating expert sales techniques and a confident, engaging approach to 'traffic stopping'.

Team Empowerment:

Develop a highly effective and engaged team through structured coaching, training, empowering individuals to reach their full potential and foster a 'family' atmosphere.

Communication:

Hold informative, engaging, and motivational briefing sessions with the team and communicate effectively upwards with internal stakeholders and external clients.

Scheduling & HR:

Manage staff scheduling, attendance, performance management, and recruitment, ensuring optimal coverage and adherence to labor laws.

2. Commercial Acumen & Sales Performance

Strategic Planning:

Utilise strong strategic and analytical thinking to make commercial decisions, drive sales, and manage all key performance indicators (KPIs).

Target Achievement:

Take full ownership of the Concession's sales targets, implementing dynamic strategies to achieve and exceed all financial goals.

Local Market Insight:

Monitor local market trends, competitor activity, and customer feedback to adapt commercial strategies and maximize opportunities.

P&L Awareness:

Understand the concession's performance in relation to budget and profitability, taking corrective action where necessary.

3. Operational & Visual Merchandising Excellence

Luxury Standards:

Implement and meticulously maintain the highest

Visual Merchandising standards

, ensuring the concession consistently reflects the luxury aesthetic of the Karaama brand.

Stock Management:

Maintain disciplined and meticulous control over all inventory, conducting regular stock management checks, audits, and ensuring accurate stock levels to support sales demand.

Compliance:

Oversee all administrative functions, including accurate processing of customer transactions, till system management, data reconciliation, and strict adherence to

Health & Safety

protocols.

Adaptability:

Embrace the fast pace of a luxury retail environment, thriving on challenges with a proactive, solution-oriented approach.

The Ideal Candidate

The successful Mall Concession Manager for Karaama will:

Possess significant proven experience in a managerial role within

luxury retail, fragrance, or beauty

. Exhibit

entrepreneurial flair

and strong commercial instincts, capable of strategic decision-making. Be motivated, energised, and laser-focused on achieving and over-achieving targets. Have exceptional

communication skills

and the ability to inspire and lead a diverse team. Be disciplined and meticulous with a high standard for detail, presentation, and process. Demonstrate a

flexible attitude

to working hours to support the team and the needs of the business, particularly during peak periods. Have a genuine, demonstrable

passion for fragrance

and a strong desire to add value and bring diversity to our business. Be an exemplary

Brand Ambassador

who embodies the heritage and quality of Karaama.

The Reward

The reward for your leadership and efforts includes a

competitive base salary

and the opportunity to significantly increase your earning potential through our excellent

sales performance-based bonus scheme

.

Combine this with our exciting growth plans, and this could be the ideal opportunity if you are wishing to carve a successful career within the Luxury Fragrance Sector and become an integral part of the Karaama Fragrance family.

Job Types:

Full-time, Permanent

Work Location:

Westfield Stratford - On-site

Requirement:

You must have a UK permit to work.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Employee discount Store discount
Ability to commute/relocate:

London E20 1EH: reliably commute or plan to relocate before starting work (required)
Application question(s):

What are your strengths and qualifications that make you an ideal fit for this position?
Work Location: In person

Reference ID: WSC_DM