Job Description

Luxury Sales Manager - Menswear & Bespoke Tailoring

Salary:

50,000 - 60,000 + comms

Hours:

40 hours

Start:

Immediate

Contract:

Full-time, Permanent

Location:

West London - Mayfair

Culture Guru

is delighted to represent a distinguished British tailoring house celebrated for its refined craftsmanship and contemporary elegance. This appointment presents an opportunity to lead a flagship store that seamlessly blends heritage artistry with modern design - where every detail tells a story of precision, personality, and pride.

This is not a conventional retail role. It's an invitation to guide a boutique that functions as both atelier and gallery - serving discerning clientele who appreciate quality, discretion, and an unforgettable experience.

Whether you're engaging with a global executive or a discreet member of generational affluence, this role requires a refined presence and an intuitive approach to client care.

Responsibilities of the role, but not limited to;

Oversee day-to-day shop operations to ensure a seamless and professional client experience. Uphold immaculate presentation standards reflecting the artistry and ethos of the brand. Manage inventory and liaise with production and supply teams to ensure availability of ready-to-wear and made-to-measure collections. Implement best-practice security and loss-prevention procedures. Oversee product listings, pricing, and stock accuracy across online platforms. Manage order dispatch, returns, and exchanges with efficiency and care. Partner with the marketing team to enhance the digital shopping journey and drive sales growth. Deliver a warm, intelligent, and highly personalised service -- both in-store and online. Guide clients through ready-to-wear and made-to-measure purchases, offering informed advice on fit, fabrics, and styling. Serve as an ambassador for the bespoke tailoring service, sharing knowledge with authenticity and enthusiasm. Resolve client queries and concerns promptly and gracefully. Lead, coach, and inspire a small luxury retail team, embedding a culture of pride and excellence. Manage scheduling, performance, and professional development. Foster collaboration, creativity, and accountability within the team. Liaise with the tailoring and marketing teams to coordinate fittings, client events, and brand campaigns. Maintain accurate records of sales, stock, and client data. Prepare regular reports on store performance and operational efficiency.

Desirable attributes of the successful candidate

Minimum 5 years' experience in luxury retail or tailoring management, including made-to-measure. A natural leader with refined communication and people skills. Deep appreciation of tailoring, garment construction, and fine fabrics. Commercial acumen and confidence in driving sales across both boutique and e-commerce. Meticulous attention to detail, presentation, and organisation. Tech-savvy - familiar with retail software, stock systems, and CRM platforms.
This is a unique opportunity to represent a legendary tailoring brand in the heart of Mayfair, joining a team where heritage, heart, and high standards go hand in hand.

To apply, please send your CV today!

Job Types: Full-time, Permanent

Pay: 50,000.00-60,000.00 per year

Benefits:

Company pension Employee discount Store discount
Application question(s):

How many years of work experience do you have with Luxury Sales? How many years of work experience do you have with Personal Shopping? How many years of experience do you have managing people? How many years of experience do you have supporting customers through online enquiries or web-based sales platforms, e.g Shopify? How many years of experience do you have handling stock, deliveries, and replenishment processes in a retail environment? How many years of work experience do you have with made-to-measure Tailoring?
Work Location: In person