Job Description

Base Salary of 35,000.00-40,000.00 plus performance bonus potential of up to 20,924 (OTE 60,924)

About Us

Established in 1995,

Quorn Stone

is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

Due to expansion, we are looking for a

Showroom Manager

to join our

Surrey

team, and as we continue to grow from strength to strength, we would love to consider your application!

As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.

Key Responsibilities

Management of small sales team Welcoming customers to the showroom and building relationship with clients Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service Ability to problem solve Management of the showroom diary and appointments online Updating the CRM system with relevant client information and daily activity Occasional travel to other showrooms/Head Office

Requirements

Excellent customer service skills and outstanding time management and organisation skills are essential Manage, develop and upskill direct reports The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator The ability to write clear, concise emails Commercially minded and a proven ability to demonstrate driving sales A background in design/interiors/creative industry Exceptional attention to detail A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)

Benefits

A great place to work with a friendly and welcoming team Competitive salary package. Paid Training Employee assistance program. Competitive holiday allowances with the option to buy holiday. Enhanced parental leave. Company pension. Healthcare cash plan provided by Simply Health. Employee and friends and family discount on Quorn Stone products. Employee wellbeing initiatives with Mental Health First Aiders available across the business. 2 volunteering days each year.

Working hours

37 hours per week, with 2 days off.

Opening hours:

Monday-Friday 9am-5pm

Saturday 9:30am-5pm
Sunday 10:30am -16:00pm

#IHP

Job Type: Full-time

Pay: 35,000.00-60,925.00 per year

Benefits:

Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme
Ability to commute/relocate:

Redhill RH1: reliably commute or plan to relocate before starting work (required)
Experience:

Retail Management: 1 year (required) People Management: 1 year (required)
Work Location: In person