Job Description

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth We have 16 inspirational showrooms across the UK and are currently recruiting for a Sales Consultant in our Monmouth Showroom.

The Role:

The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach.

Duties include:

- Providing expert advice about our range or products to meet the design brief of the client.

- Seeking solutions to customers tile projects, seeking out the best product from our range.

- Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery.

- Work as part of a fast paced and close team offering product and technical advice.

- Answering customer calls, confirming orders, dealing with email inquiries, processing payments, arranging samples to be dispatched, chasing sales leads and providing aftercare service.

Experience:

You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range. Having a creative flair with an eye for colour would be an advantage.

We look for people that thrive in a sales and customer focused environment and pride themselves on providing the highest level of customer service to secure the deal. The successful candidate will need to be self-motivated, sales driven, have the ability to prioritise tasks, have excellent communication both written and verbally, high levels of organisation and be computer literate with a good understanding of basic maths.

In return Mandarin Stone offers a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service.

How we will support you:

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:

- 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service

- A day off on your birthday each yea to celebrate you, after qualifying length of service

- Public / Bank Holidays and Christmas Eve off each year

- Access to our Employee Assistance Programme

- Cycle to Work Scheme

- Optional Pension Scheme, to help you save for the future

- Enrolment into the company sick pay scheme after qualifying period

- Death in Service

- Private Health Care after three years' service

- One free eye test, every two years for employee's using display screen equipment

- Employee Discount

- Travel costs when travelling beyond your remit

- Access to lots of perks and discounts through our Bright HR app

- Induction and training

Wellbeing:

We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:

- An Employee Assistance Programme

- Access to trained Mental Health First Aiders

- Celebrations of awareness days, we celebrate everyone at Mandarin Stone!

If you are ready to embark on a journey in luxury retail and contribute to an exceptional shopping experience, we would love to hear from you!

Working Hours:

Showroom opening hours are currently 9.00am - 5.30pm Monday to Saturday. We are closed on Sundays and Bank Holidays. Showroom employees will have one weekday off every week.

From autumn 2025 our Monmouth Showroom will be open 7 days a week. The working hours will be as follows:

Showroom opening hours will be 9.00am - 5.30pm Monday to Saturday and 11.00am - 4.00pm Sundays. We are closed on Bank Holidays. Showroom staff will work 5 days, scheduled across 7 days varying from week to week.

Job type: Full Time, Permanent

Salary: 26,000 - 27,000 per annum

Job Types: Full-time, Permanent

Pay: 26,000.00-27,000.00 per year

Benefits:

Additional leave Canteen Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay Store discount
Experience:

Retail sales: 1 year (preferred) Sales: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person