Job Description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We're one of six distribution network operators in the UK and are regulated by Ofgem.


We're proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of our team and make a difference.


Now part of the Iberdrola and ScottishPower group, we're collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: LV Dispatcher

As a Dispatcher you will coordinate live updates and repairs for the electricity distribution network, ensuring safety, compliance, and customer satisfaction.





You will be responsibles for managing LV fault prioritization, dispatching resources, and maintaining accurate system updates. You will act as the central point of communication between field teams, customer service, and stakeholders to deliver timely information and regulatory reports.





As a Dispatcher you will have strong analytical skills, resource coordination, and flexibility to work across varied shift patterns.

What we're looking for

Have proven experience in fault location and repair; Have a sound knowledge of LV network operation and of the LV fault restoration process; Have a good understanding of the regulatory and contractual frameworks surrounding electricity supply and distribution including Electricity Guaranteed Standards (EGS) and the Quality of Supply Regulatory Instructions & Guidance (RIGS); Knowledge of Operational IT Systems including but not limited to: + WebTMS
+ NMS
+ NaFIRS
+ Geofield would be desirable
+ IT Skills in Windows Operating system is essential.

What we're offering

We value your expertise and in return, you'll receive:

An annual bonus scheme 25 days annual leave increasing with length of service Private Healthcare An employee rewards portal offering discounts on several well-known brands A market-leading contributory pension scheme Employee assistance programme Opportunity for professional development through our L&D function.

Our Commitment to Inclusion

We're proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at careers@enwl.co.uk or call 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, BS7858 checks and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.