Job Description

Overview

We're looking for an experienced Machinery & Sundries Trading Assistant to join our friendly, busy, and fast-moving team at Woldmarsh Producers, in Louth, Lincs. This is a specialist role that needs someone with good machinery and parts experience who can work brilliantly alongside our sundries team.

You'll be the go-to person for incoming calls and queries from members and suppliers, taking and progressing orders, and supporting your colleagues. Most importantly, you'll be providing that first-class, friendly, and professional service that our members have come to expect.

Why You'll Love Working With Us:

We're a member-owned co-operative - When you succeed, we all succeed Great team culture - We genuinely value professionalism, integrity, and expertise Supportive workplace - We believe in helping our people grow and develop Meaningful work - What you do really matters to the farming community Career opportunities - Real prospects to advance within our organisation
We'll provide comprehensive training to build on your existing expertise, plus genuine opportunities to grow your career with us. The salary reflects both the specialist nature of this role and the level of experience we're seeking.

Responsibilities

Handle incoming calls and queries

- Be the first point of contact for members and suppliers with confidence and professionalism

Process and progress orders

- Take orders accurately and see them through to completion

Provide exceptional member service

- Deliver that first-class, friendly, and professional service our members expect

Support team colleagues

- Work collaboratively with both machinery and sundries teams

Problem-solving

- Use initiative and creativity to resolve queries and find solutions

Data management

- Keep information organised and accessible across systems

Multi-task effectively

- Juggle priorities whilst meeting deadlines in our fast-paced environment

Build relationships

- Develop strong rapport with members, suppliers, and colleagues

Administrative duties

- Maintain excellent organisational standards across all tasks

Communication liaison

- Effectively coordinate between different teams and departments

Experience

Solid basic understanding of machinery, parts, and workshop consumables

Highly Desirable:

Background in farming or agriculture sector Farm machinery dealership experience Experience working with sundries or consumables teams Previous customer service experience in agricultural/rural sectors

What We Offer:

Whilst there's plenty to learn on the job, we need someone with foundational knowledge of agricultural machinery who can build on that experience with us. Full training provided to enhance your existing expertise.

Excellent telephone manner with confident, professional communication skills IT literacy - comfortable with modern systems and technology Strong attention to detail - getting orders right first time, every time Proven administrative and organisational abilities Ability to multitask and work effectively under pressure Genuinely helpful nature with natural problem-solving skills Clear communication abilities - explaining things well to anyone Team player mentality with positive 'can do' attitude
Job Types: Full-time, Permanent

Pay: From 12.39 per hour

Expected hours: 40 per week

Benefits:

Additional leave Bereavement leave Company pension Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance Sick pay
Application question(s):

Do you have experience in machinery, parts, workshop consumables? Why do you feel that you are a good fit for this role?
Work Location: In person