Job Description

We are looking for an enthusiastic Macmillan Cancer Information Assistant to join the team working part time from Monday to Wednesday 9:00am - 5:00pm. This is a fixed term post until the end of March 2026 to cover a secondment.



We offer a progressive environment with the support of a team and the department.



The post holder will help to provide a basic-level information service for cancer patients, people affected by cancer, clinical staff and the public.

The post holder will help to assess the information and support needs of service users, providing the appropriate level of intervention, with signposting to other support services as required.

The post holder will offer person-centred cancer information, through face-to-face, email, telephone, and video interactions.

The post holder will be based mainly at North Middlesex Hospital within the Macmillan Information Centre, and will also provide cover in other trust Macmillan Information Centres . Some information outreach work at community healthcare locations will also be expected in this role.



The post holder will need to have the self-confidence, skills, knowledge and experience to work independently and flexibly, however Macmillan Information Specialists based at other Centres will be available for advice when required.



The post holder will help to provide a basic-level information service for cancer patients, people affected by cancer, clinical staff and the public.

The post holder will help to assess the information and support needs of service users, providing the appropriate level of intervention, with signposting to other support services as required.

The post holder will offer person-centred cancer information, through face-to-face, email, telephone, and video interactions.

The post holder will know where to find information covering the entire range of cancers, all treatment modalities, local clinical services, statutory benefit issues, complementary therapies, and access to national/local support organisations.

The post holder will be based mainly at North Middlesex Hospital within the Macmillan Information Centre, and will also provide cover in other trust Macmillan Information Centres . Some information outreach work at community healthcare locations will also be expected in this role.

The post holder will work within Operational Policies for the Macmillan Information Centre and will be expected to use their own judgement and initiative in doing so.



The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.



Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top



For more information please follow link https://www.royalfreelondonjobs.co.uk/



To interact with patients, carers or relatives to support access to high quality trusted cancer information resources and support



Triage of individual patient and carer/relative needs, confidential listening, verbal and written information materials, action planning and signposting to appropriate services.



Maintain a highly professional and confidential standard of work at all times. Keep up to date with knowledge of cancer support and information.



To use needs assessment skills to provide appropriate information through face-to-face, email, telephone, video/social media interactions. This information will cover:



The entire range of cancers The full range of cancer treatments, including novel modalities Accessing financial advice and welfare benefits support Local Support Services Survivorship issues (Living Beyond Cancer) Complementary therapies Psychosocial support Access to local/national support organisations e.g. tumour-specific charities.

To document activity data (core data) for all interactions via input into the Macmillan database, and to provide the data to Macmillan and the Trust on a quarterly basis, or upon request.



Collect data in a timely and accurate manner e.g. for service monitoring, audits or quality improvement initiatives.