Job Description

Job Purpose:

The Mail Operative is responsible for delivering a first-class experience to our clients within the workplace facilities and the managed Document services. The ideal candidate will have experience in both mail services and reprographics. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role supporting the Supervisor in managing the management workflow.

Duties and Responsibilities:

Receiving, sorting and distributing incoming and outgoing mail ensuring accuracy. Use of franking machines. Dealing with enquiries from the client, both face to face and using our ticket based platform to track and resolve client queries. Assist with print services. Filing and retrieving documents, within an established filing system ensuring compliance with company polices. Booking and receipt of courier items with a general knowledge of customs and courier booking platforms. Processing of archive files and tracking signature movements using the on-site computer systems. Driving a mail delivery van between sites. Ad hoc driving duties. Any other duties as required by the line manager. Hours 8am - 5am in an office environment

Person specification:

Full Clean UK driving license. Knowledge of local transport routes and restrictions. Knowledge of UK & International mailing arrangements. Ability to communicate effectively in a variety of written and verbal formats with a wide range of people. Customer service and compliant handling. Basic IT skills - Word Processing, Spreadsheets, Email and Web. Ability to work under to pressure and under tight deadlines. This role may require physical activity including lifting and moving packages.

N.B.

Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual's physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.

Job Types: Full-time, Permanent

Pay: Up to 25,396.80 per year

Benefits:

Company pension Employee mentoring programme Life insurance Referral programme Sick pay
Schedule:

8 hour shift Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 11/07/2025
Reference ID: SPS3511