Job Description

Sales Assistant (Including Bakery Responsibilities)

As a Sales Assistant, at M&S in WHSmith, you'll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. Whether you're serving customers, supporting your colleagues, or helping in the bakery area, we want you, our customers, and our teams to be proud to share their journey with us.

What being a Sales Assistant is all about:

Delivering exceptional customer service to all our customers, ensuring everyone enjoys a friendly, efficient, and welcoming experience. Carrying out stock replenishment, ensuring all areas of the store - including bakery counters and food displays - remain tidy, well-stocked, and inviting. Taking responsibility for bakery operations, including: Bake-off and product preparation, following company guidelines and schedules to ensure freshness and availability. Maintaining attractive bakery displays, showcasing products to the highest visual and hygiene standards. Following food safety, hygiene, and allergen procedures, ensuring compliance with all company and legal standards. Supporting with merchandising and visual standards, helping customers find what they're looking for easily and maintaining a clean, safe, and welcoming environment. Working collaboratively as part of a team while being confident to work independently when required.

What our Stores would love to see:

A passion for delivering exceptional customer experiences and pride in maintaining outstanding store and bakery standards. Confidence in communication, ensuring smooth teamwork and clear interaction with customers and colleagues. Motivation to achieve fantastic results, with attention to detail in both service and food preparation. Adaptability and reliability, ready to support in all areas of the store, from customer service to bakery operations.

How we reward our teams:

We know you'll work hard to make a success of your role and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we'll reward you with a range of offers from retail partners to help you save money and make memories -- whether that's a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing -- physical, mental, and financial.

About us:

We have a remarkable heritage and are growing across airports, hospitals, rail stations, and motorway services. Our aim is simple -- to offer our products to everyone on any of life's journeys.

Our InMotion brand, a leading digital accessories business, continues to grow, while our partnerships with brands such as M&S and Costa Coffee help us broaden our offering throughout the UK. As we continue our journey, our goal remains simple: to make every one of life's journeys better.

We're proud to be an inclusive employer -- we want our colleagues to feel welcome, valued, and free to be themselves.