Job Description

About Loveday


Loveday is the UK's leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.


Rewards Package

Paid breaks Company pension plan Health Care Cash Plan Access to Wagestream platform Access to Perkbox, discounts platform Opportunities for Training & Development Access to our Employee Assistance Programme Discretionary bonus Employee Recognition Programmes Death in Service benefit Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London. Employee Referral Scheme

Main Duties and Responsibilities

Meet and greet guests on arrival in a warm and friendly manner Support the kitchen team to deliver first class Loveday dining experiences. Prepare mise-en-place and make sure all cutlery, plates and glassware are polished. Set up tables according to the Loveday & Co Dining Standards Follow the service steps for each meal service. To serve members and guests beverages and refreshments as and when required in all day dining area Ensure that all fridges and snack areas are always fully stocked. Recognise regular visitors and interact warmly with families. Maintain all stock levels of consumables i.e. teas, coffees, sugars, disposables, drinks (with the support of the Hospitality Lead. Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate. Respond to queries and direct clients as required, referring to the general manager as necessary. Answer incoming calls and redirect or take messages as necessary. Receive deliveries and post and sort and distribute all post deliveries. Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required. Ensure reception area is kept tidy and clutter free. To adhere and comply to all Health and Safety procedures Provide ad hoc support as required by the business

Key Responsibilities

Electrical & Mechanical

Electrical fault finding, repairs and minor installations (single/three phase knowledge beneficial) Planned, reactive, and statutory electrical maintenance on lighting, power distribution, emergency lighting, fire alarm interfaces, and control systems. Inspection & testing of fixed wire installations in line with 18th Edition Wiring Regulations (BS7671). Fault diagnosis, isolation, and repair of electrical issues. PAT testing and periodic compliance checks (emergency lighting, fire alarm weekly testing, etc.) Diagnose and support repairs on HVAC and mechanical plant systems Replace air conditioning and water filters Carry out daily BMS-related checks Conduct plant room, valve, expansion vessel, and critical asset inspections in line with planned maintenance schedules

General Building & Fabric Maintenance

Painting, decorating, patch repairs, sealant, and grout renewal Basic carpentry and joinery (doors, hinges, cabinetry adjustments, fixtures, safety rails) Minor plumbing (leaks, tap/shower repairs, trap/flush issues, valve isolation) General fault finding across building fabric and internal systems External tasks including leaf clearing, jet washing, gutters/drains (accessible), winter gritting

Compliance & Safety

Execute daily, weekly, and monthly PPM tasks including water temp checks, flushing, fire alarm tests, evacuation chair & fire escape inspections, wheelchair checks Periodic visual fire extinguisher checks Maintenance and water sampling of Hydro Treadmill and Hydrotherapy Pool Carry out fire warden training and conduct bi-annual evacuation drills Review subcontractor RAMS and supervise works on-site Ensure full adherence to health & safety and statutory compliance standards

Operational & Hospitality Support

Assembly/disassembly and safe movement of furniture and equipment Receiving, checking, and managing maintenance stock levels General support to the General Manager with logistical tasks (e.g. collection/delivery runs if required)

Person Profile

Proven hands-on experience in building maintenance (electrical biased), with mechanical competence Familiar with hospitality, care, hotel, luxury residential or similar high-standard environments Formal electrical qualification maintenance Strong understanding of compliance, health & safety, and asset protection High attention to detail with a strong person centric approach Professional, trustworthy, and member-focused with excellent communication skills Able to travel between multiple residences when required Flexible to provide holiday & sickness cover and technical support at other residences where required

Additional Information

This job description is not exhaustive. As Loveday continues to grow, duties and responsibilities may evolve. Flexibility and a proactive mindset are essential



Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.


INDMAINTENANCE