Job Description

About Squared

At Squared we pride ourselves on being a great place to work, where everyone feels fairly treated and enjoys their work in a welcoming and friendly environment. We're a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. Our services don't stop there.


Our mission is "placing the customer at the heart of everything we do by proving Homes, Support, & Opportunity" - as well as providing housing for our customers we firmly believe in proactively supporting them to improve their lives. Social Housing is an increasingly scarce resource, much needed but only a small percentage of the population are lucky enough to be able to access it. Squared sees its tenants and residents as individuals who have choices; although at the time they come to us they may not be aware of that. That's why we call them customers. Perhaps that's where the analogy ends as Squared does not want to retain the same customers for ever. We want them to come to us, benefit from our services and at some future date, move on, in a way that suits the individual customer.


Squared refuses to stand still; having a strong local identity we may be small but we're growing, and our ambition coupled with a compelling strategy is part of the momentum that carries us forward. We want to work with like-minded people who believe in our values and like to get things done.

About the team

Property Services department plays a vital role in the smooth running of Squared by currently looking after circa 700 Squared properties. This includes homes, hostels (both internal and external) and office premises. The department has a small in-house team and also works closely with approved local contractors.


The service is uniquely placed and involves working across departments and functions on a wide variety of diverse activities and initiatives.

About the job

Purpose:


The role involves conducting regular inspections, identifying maintenance issues, ensuring compliance with housing legislation, and working with the maintenance teams, external contractors, and our compliance team to maintain safe and suitable accommodation. To ensure surveys and inspections of properties are carried out in an effective manner the necessary work is specified and undertaken to the required standards to ensure compliance with service standards, policies and statutory regulations.


These are some of the things you will be responsible for in your role:


1. Maintenance and Repair


Conduct property inspections, diagnose repairs and identifying solutions for damp and mould and disrepair issues, recommend effective and cost-efficient repairs /solutions and provide appropriate guidance and information to customers as required.


Inspect and approve completed works, ensuring they meet agreed specifications, quality standards, and compliance requirements.


Support team with complex multi-trade repairs as required.


Oversee planned and responsive maintenance work to ensure it is fully compliant and meets decent homes standard or above.


Work unsupervised in occupied/unoccupied premises, alone or with maintenance team or external contractors, depending upon the nature of works required.


Purchase relevant stock from authorised suppliers to perform tasks, in line with purchasing guidelines.


Carry out mould and damp inspections, treating damp and mould within timescales and asses the cause to reduce repeat problems. Report on findings to Repairs Admin team.


Ensure all works are completed to a high standard, on time, and within budget.


Attend out of hours emergency situations as necessary.


2. Health, Safety & Compliance


Carry out quality Health & Safety audits/inspections


Comply with all relevant health and safety legislation and Squared's policies and procedures.


Conduct dynamic risk assessments and ensure safe working practices at all times.


Report any hazards, accidents, or near misses promptly.


Maintain the company vehicle allocated to you (for business and commuting purposes only) ensuring it is clean, tidy and roadworthy at all times.


Maintain tools to do the job, ensuring the correct PPE is worn when necessary.


3. Customer Service


Deliver excellent customer service, ensuring customers are informed and satisfied with works undertaken.


Communicate with maintenance team, customers and external contractors, advising on repair options and fault diagnosis.


Maintain a professional and respectful approach in occupied homes.


Provide feedback to the Property Services Team regarding recurring issues or potential improvements.


4. Administration & Communication


Manage and maintain accurate inspection records, reports, and documentation using our management system


Use handheld devices or work order systems to receive, record, and complete jobs.


Maintain accurate records of materials used, time taken, and work completed.


Communicate effectively with colleagues, contractors, and customers.


Report into repairs admin team at the end of each job to provide progress updates.


5. Teamwork & Continuous Improvement


Support colleagues across the maintenance team to ensure effective service delivery.


Contribute ideas for improving efficiency, quality, and customer satisfaction.


Participate in training and development to maintain up-to-date technical skills.


You may be asked to achieve additional objectives and tasks in order to respond to the needs of the developing service, as part of your own personal development or as the role evolves.

About you

You will play an important role at Squared both now and as we develop and grow. Squared is searching for innovative ways to enable as many people as possible to benefit from our limited housing resource. We need a driven person to join our team of like-minded individuals who are committed to meeting the needs of our customers through delivery of a high-quality services.


You will be an individual with a strong multi skilled background with the ability to oversee quality of work and carry out inspections. You will have a strong technical understanding of building fabric, defects, and compliance requirements, with the ability to write clear technical reports and specifications. You will be an excellent communicator with great customer service skills.


You'll be willing to go the extra mile to get the job done!


###

Company Overview

Squared is a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. We strive to find ways to continuously develop and grow with our tenants and residents needs at the heart of everything we do. We are proud to support the local community and embrace its diversity. Our aim is to empower individuals to make choices about their lives on their journey to lead fulfilled, independent lives, through an innovative approach to tackling local housing needs and homelessness. We don't just give people a key, we offer on-going support to unlock their potential. We don't just give advice; we offer genuine warmth and non-judgmental care. We don't just provide business services; we offer expert consultancy and management. We provide homes for independent living and homes with support in Luton and Central Bedfordshire. To complement this work, we also run a lettings service for private landlords; a social enterprise inspired cleaning and gardening service; and an employee excellence focused HR consultancy - People Excellence. Every day, the people on our team make a difference to our customers. Whether they're working with them directly or supporting behind the scenes they're helping them regain their independence and live more fulfilled lives. As we expand our services, we're also helping other businesses to thrive. This continued positive impact on our customers is extremely important to us and our success, and we can only achieve it by finding the right people to work with us. We look for people who share our ambitious, forward-thinking outlook and supportive, hardworking approach. If you join us, we'll invest in you and continue to nurture your potential to help you achieve great things for you, us and - most importantly - our customers. We strongly believe in providing a working environment which recognises individuals' differing needs, therefore encouraging a work/life blend is key to us.