Job Description

Please note that we are strictly looking for Maintenance Multi Traders who live in the West London or neighbouring boroughs.

Job Title:

Maintenance Multi Trader

Department:

Maintenance

Reports to:

Maintenance Team Leader

Working Hours:

12pm-8:30pm Monday- Friday

Location:

West London

The Role

As a

Maintenance Multi-Trader

at Stef & Philips, you will play a pivotal role in the delivery of high-quality repairs and maintenance services across our growing property portfolio in West London. This is a hands-on, mobile position that requires a versatile tradesperson who can confidently tackle a range of tasks while working in a fast-paced, mission-driven environment.

You will be responsible for carrying out both reactive and planned preventative maintenance to ensure that all our properties remain safe, functional, and compliant with health and safety regulations. This includes everything from urgent call-outs (such as leaks or electrical issues) to routine repairs (like fixture replacements, minor carpentry, and basic plumbing).

You'll work closely with the

Maintenance Team Leader

and a central scheduling team who will assign daily jobs through a PDA (Personal Digital Assistant) system. Your day might involve visiting multiple properties -- often housing vulnerable tenants -- where professionalism, empathy, and attention to detail are key.

In addition to technical skills, this role demands excellent communication and time management, as you will need to provide real-time updates, manage your own workload, and ensure each job is completed to the highest standards. You'll also be expected to maintain stock levels in your vehicle, follow safety procedures, and escalate any complex issues for further support.

You are not just a tradesperson -- you are a vital part of a team that helps people rebuild their lives through access to safe, secure accommodation. Whether fixing a heating issue on a cold night or resolving a broken lock for a single parent, the work you do will have a direct and meaningful impact.

Main Duties & Responsibilities

As a

Maintenance Multi-Trader

, you will be responsible for delivering a responsive and proactive repairs service that upholds the safety, security, and comfort of our residents. This is a varied and rewarding role with duties that include, but are not limited to:

Reactive & Planned Maintenance

Respond to day-to-day repair requests from tenants and the central maintenance team, ensuring work is completed efficiently and to a high standard. Undertake multi-trade repairs across disciplines such as plumbing (e.g. tap and toilet repairs), carpentry (e.g. door adjustments, locks, fittings), plastering, tiling, basic electrics, and decorating. Complete routine property inspections and preventative maintenance tasks (e.g. checking fire doors, sealing bathrooms, testing appliances) to reduce future repair needs.

Reporting & Documentation

Use a PDA or digital system to receive jobs, log progress, complete reports, and upload photo/video evidence for all tasks. Maintain accurate records of parts used, hours worked, issues encountered, and outcomes achieved. Escalate complex issues, safeguarding concerns, or delays to the Maintenance Team Leader and relevant teams.

Tools, Equipment & Vehicle Management

Ensure your vehicle is well-stocked with essential parts and tools to reduce delays and repeat visits. Carry out regular checks to ensure all tools and equipment are safe, functional, and in line with Health & Safety standards. Record vehicle mileage, usage, and any maintenance needs.

Resident Engagement & Customer Service

Communicate professionally and respectfully with tenants, especially those who may be vulnerable or have additional support needs. Listen to tenant concerns, offer practical solutions where appropriate, and manage expectations with empathy and clarity. Represent Stef & Philips in a courteous, helpful, and positive manner at all times, upholding our commitment to resident wellbeing.

Health, Safety & Compliance

Follow all health and safety guidelines, including use of PPE, safe working at height, COSHH regulations, and lone working protocols. Report hazards, risks, and near misses immediately through the appropriate channels. Ensure works comply with housing and building regulations, particularly in HMO (House in Multiple Occupation) settings.

Teamwork & Flexibility

Collaborate with other trades and departments (e.g. tenancy sustainment, housing officers, cleaning teams) to ensure a joined-up approach to property management. Support colleagues with complex repairs or urgent jobs where needed, including covering emergency works when required. Be available for occasional out-of-hours support, weekend work, or rota-based responsibilities during high-demand periods.

Stock, Procurement & Cost Control

Monitor usage of parts and materials, helping the Maintenance team to manage stock levels and reduce waste. Provide feedback on frequently used or high-failure items to help inform procurement decisions and improve repair outcomes.

Skills, Experience & Knowledge

To succeed in this role, you'll need to bring a blend of hands-on trade skills, excellent interpersonal abilities, and a strong understanding of working within occupied properties--particularly those housing vulnerable or high-needs residents. The ideal candidate will demonstrate the following:

Technical Trade Skills

Proven multi-trade experience across a range of areas including plumbing, carpentry, basic electrics, plastering, decorating, tiling, and general property repairs. Ability to diagnose faults and implement effective first-time fixes to reduce repeat visits. Competence in carrying out reactive and planned maintenance within residential settings, particularly in HMOs, temporary accommodation, or supported housing schemes. Knowledge of and ability to work safely with domestic systems (e.g. heating, sanitation, lighting, drainage).

Housing Sector Knowledge

Familiarity with working in occupied homes, including sensitivity to the needs of vulnerable tenants such as families, care leavers, asylum seekers, and people experiencing homelessness or mental health challenges. Understanding of landlord responsibilities under the Homes (Fitness for Human Habitation) Act, Housing Health & Safety Rating System (HHSRS), and local authority regulations for HMOs. Appreciation for the importance of safeguarding, confidentiality, and respectful engagement with tenants. Experience working within or alongside local authorities, housing associations, or registered providers is highly desirable.

Professional Skills & Attributes

Excellent problem-solving skills - able to assess a situation quickly, determine the best solution, and implement it with minimal disruption. High level of attention to detail and a commitment to completing jobs to a professional standard. Strong organisational skills, with the ability to prioritise tasks, manage time effectively, and work independently under pressure. Good verbal and written communication skills - able to explain repairs, provide updates, and record job notes clearly. Strong customer service ethos, showing patience, empathy, and a calm manner when interacting with tenants.

Digital & Administrative Competence

Confident using PDA systems, smartphones, and other digital devices for job tracking and reporting. Competent with basic IT tools such as Microsoft Word, Excel, and Outlook. Capable of accurate record-keeping and understanding the importance of documentation in compliance and audit processes.

Licences & Compliance

Full, clean UK driving licence (essential - company van provided). Willingness to undergo and pass an enhanced DBS (Disclosure and Barring Service) or Police check. Knowledge of health and safety regulations relevant to maintenance and building works, including manual handling, lone working, and COSHH. Ability to comply with PPE and safe working practices in line with H&S legislation.

Personal Qualities

A self-starter with a strong sense of ownership and accountability. Flexible and adaptable - able to respond to changing priorities and emergency situations. Team-oriented with a collaborative mindset. Committed to continuous improvement and learning new skills or techniques. Professional, respectful, and values-driven - aligned with Stef & Philips' mission to support vulnerable individuals and families.

Benefits

Company Van provided with mileage and/or fuel covered 23 days leave, plus bank holidays Additional holiday days for long service - up to 28 days Celebration of tenure 3 years 500 5 years 1000 10 years 5000 Private health insurance with Vitality Birthday off One well-being day off per year Maternity/Paternity Pay Pension schemes increase - after 2 years. 500 referral scheme for staff who refer a new employee, paid upon passing probation. Company payday lunch

Diversity & Inclusion

Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Company car Company pension Health & wellbeing programme Referral programme Sick pay
Application question(s):

Are you able to work 12 pm-8:30 pm Mon-Fri?
Experience:

Maintenance: 2 years (required)
Licence/Certification:

and clean Driver Licence (required)
Location:

West London (required)
Work Location: On the road

Application deadline: 14/08/2025
Reference ID: Maintenance Multi Trader