Job Description

Menai Holiday Cottages

part of Sykes Holiday Cottages are excited to be looking for a new

Maintenance Operative

to join our

Bangor

team.

Salary:

Up to 27,000 per annum

Work Days & Hours:

37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week)

Working Location:

Bangor

Team:

Operations

Reporting to:

Owner Experience Manager

About Us

'Menai Hols' as it's affectionately known by those who work here, was

established over 35 years ago

and is now

North Wales's leading local holiday letting agency

. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.

About the Role

We are looking for a dedicated and hard-working Maintenance Operative to join our team. With a strong focus on customer and owner satisfaction, you will be responsible for responding promptly and effectively to a range of issues that may arise during a guest's stay at one of our properties.


As the primary point of contact for all hands-on matters, you'll work closely with both guests and property owners to swiftly address and resolve issues, including property repairs, routine maintenance, and occasional emergencies.

Your Responsibilities

As Maintenance Operative, you will be responsible for the following areas of accountability:

Respond promptly to guest complaints and maintenance issues, ensuring satisfactory resolutions Complete daily assigned tasks and record all work via the company's KEA system Liaise with contractors when specialist repairs are needed Conduct and record regular property inspections and maintenance checks Communicate effectively with guests and property owners, both by phone and in person Adjust heating and hot water systems according to seasonal needs Ensure compliance with all Health & Safety and company policies Maintain and check the company vehicle, keeping it stocked and reporting any issues Support winter improvement projects such as decorating and general maintenance Assist with property quality checks alongside QA team Submit business expenses via the Concur system promptly Arrange refuse collections as needed

Skills and Qualifications

A full, clean driving license is essential as part of this role, as well passionate maintenance skills people, team players and enthusiastic individuals with excellent work ethics.

Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!

All we ask if you have the following:

Knowledge of general maintenance and trade skills to a high standard Will have one or more of the following Trade skills: Carpentry, Plumbing, Electrician, Gas Engineer, Plasterer or painter and decorator Ability to react quickly and effectively to emergency situations within remit Ability to problem solve Good communication skills to be able to liaise effectively with both owners and guests Full clean driving license Good IT skills

Although standouts will also have:

Professional Trade qualifications Experience and an understanding of building systems e.g. boilers, security and fire alarms Good knowledge of the local area Holiday let/hospitality industry experience in a similar Role Knowledge of Health & Safety responsibilities for holiday letting Good customer service standards

Sykes Cottages Company Benefits:

Annual STIP Company-wide Bonus Scheme offering an additional 5% of your salary through our performance-based bonus program 33 days of annual leave including bank holidays, plus up to 5 extra days with long service A day off to celebrate your Birthday Two paid Volunteering Daysoff annually One of only 1000 BCORP-certified companies in the UK Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay) Exclusive discounts on stays for you, family and friends Discounts and offers with a focus on your overall wellbeing Health Cash Plan Training & Developmentprograms toset you up for success 24/7 mental health support and initiatives Employee Savings Scheme transferring directly from your salary Long Service Awards

Diversity and Inclusion:

We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!