Job Description

Maintenance Operative - Anwyl Homes

The Anwyl Group -- comprised of Anwyl Homes, Anwyl Land and our joinery workshop -- believes buildings are more than just bricks and mortar. We build places for people, and our thoughtful approach doesn't stop there.

We are seeking to employ an experienced Maintenance Operative for our Homes Division who will support our Customer Service Team and deliver a first-class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Hours:

8.00am- 16.30pm (Mon- Thurs)

8.00am- 15.00pm (Fri)

Salary:

Attractive salary, Company van

Report to:

Customer Services Manager

Location:

All Developments reporting to Head Office in St David's Park, Ewloe

Main Duties and Responsibilities:

Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence 'Hands on professional' at the direction of the Customer Service department Ensure total transparency with the customer about what will be done and when Attend appointments as scheduled by the Customer Service team Source materials in preparation of customer appointments by reviewing job sheets in advance Manage customer expectations, manage internal and external relationships Ensure the property is adequately protected before commencement of works, including PPE and overshoes Ensure all works are carried out in accordance with company specific risk assessments and method statements Build a thorough knowledge of Anwyl house types and construction processes Complete work instructions to Customer's satisfaction and/or NHBC standard Tools - carry the full requirement and replace where necessary, PAT tested, van to be kept clean, tidy and organised Ensure regular communication with the Customer Service team to update them, update your mobile app accurately and after every appointment Escalate / report difficulties as a matter of priority to the Customer Service team, ideally with a proposed solution Highlight trends to the Customer Service team Materials receipts are to be issued to the office weekly, (ESO sheets) Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, complying with change Manage customer's additional work requests with a common sense approach and communicate with the Customer Service team to keep them informed about work completed Manage your day well, if you realise you will finish early / need more time, update Customer Services as soon as possible for alternative appointments to be arranged Attend quarterly health and safety meetings, contribute on a proactive and constructive basis Ensure all health and safety documentation is kept up to date.

The successful candidate will have most of the following experience, skills and attributes:

Excellent customer service Excellent communication and organisational skills Ability to work on own initiative to tight deadlines Experience in the relevant trades, joinery, decoration, sealant, plaster patching Ability to plan, prioritise and organise own workload Able to use hand tools and power tools Ability to learn role specific mobile applications Adaptable/flexible Punctual and reliable Attention to detail Interpersonal skills Word / Excel proficient Ability to develop good working relationships CSCS Card (mandatory) Experience in fencing, groundwork, insulation, plumbing (desirable) Qualifications in one of the required trades (desirable) Experience of working on a construction site (desirable).

Benefits:

Employee Assistance Programme (EAP) Smart Health Eyecare vouchers for Specsavers Perkbox Length of Service Gym discount
Anwyl Group is an Equal Opportunities Employer.

Job Type: Full-time

Licence/Certification:

CSCS card (preferred) Driving Licence (preferred)
Work Location: In person

Application deadline: 02/06/2025