Job Description

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in our Citizen Maintenance Team to make a real difference to our customers.


With over fifty years of experience, we have grown to be

one of the UK's most trusted social housing providers

,

Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Key Responsibilities:

Raising, appointing, scheduling and completion of maintenance works orders to ensure that service targets are met. Providing operational and administrative support to the team as required. Seeking and responding to customer feedback in order to improve the service. Ensuring colleagues and customers are kept informed of progress with maintenance related enquires, ensuring expectations are managed appropriately. Working collaboratively and ensure effective communication with Supervisors, Trade Engineers and other colleagues to ensure effective delivery of the service. Utilising all business management systems appropriately, ensuring compliance with standard operating models. Creating and reviewing processes documents to support working methodologies and noting any deviation for escalation.

Qualifications and experience:

Experience in using IT and Administration systems and equipment Experience in performance monitoring and management systems Experience in Electronic appointment systems Ability to work in a team and deliver to targets Understanding of office procedures and practices, and Housing maintenance procedures Excellent communication skills, written and verbally, and be able to work in a fast-paced environment Willingness to embrace change Effectiveness in problem solving

Manager's Quote:

Join our Voids team at Citizen Maintenance and help turn empty properties into homes that customers can be proud of. Every day, you'll play a key role in creating safe, welcoming spaces--making a real difference to people's lives while working in a fast-paced, supportive environment where your contribution truly counts.

What We Offer:

Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

Annual Leave:Annual leave starts at 26 days per year plus bank holidays Annual leave purchase scheme - option to buy up to an additional 5 days per year Enhanced family leave (maternity, paternity and adoption) Organisational sick pay Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match Competitive Salary: We offer a competitive compensation package Health and Wellness: Comprehensive health insurance and wellness programs. Work-Life Balance: Flexible working hours and generous leave policies Employee Development: Access to training programs and career development resources

Find out more here:

Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation inCitizen Maintenance team.


We will work together as one team and embrace our Citizen values.


Stay Connected: Follow us on

Profile / X

,

Citizen | Facebook

and

Instagram - Citizen

to stay updated on our latest news and opportunities.


Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 26th September 2025

Interview date: 2nd October 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.