Job Description

ROLE OVERVIEW

Role:

Service Technician

Reporting to:

Service Manager

Property:

Cortland Broad Street, Birmingham

# Of Units:

Circa 440 Units

Amenities:

Resident Lounge, Workspace, Gym, Courtyard, Sky Lounge

COMPANY OVERVIEW

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level.

We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first.

ROLE RESPONSIBILITIES

As a Service Technician you are responsible for residents' satisfaction by providing an impeccable maintenance service and day-to-day upkeep of the development. Reporting directly to the Service Manager and working collaboratively with the Community Manager, you will ensure that residents have the best experience, and you will consistently deliver the highest levels of customer service. Here are some of the tasks you'll carry out:

Work and interact with the residents to diagnose, repair, and resolve their issues Monitor, manage and oversee the planned preventive maintenance (PPM) and compliance requirements for your development via our H&S and PPM software Re-let turn process including but not limited to painting, regrouting and general maintenance Communal area maintenance including painting, pressure washing and overall repairs Perform all relevant safety procedures for your development Manage and maintain all safety and maintenance records and documentation ensuring they are kept up to date Make sure the development is always clean, clear and presentable whilst ensuring residents and associates are safe and secure Maintain high standards of presentation around the externals to the building, carparks and all common parts including lifts, toilets and lounges. Manage any supplier attendance ensuring site rules are adhered to and sign off any completed works Attend cyclical defects and repair meetings to discuss trends and highlight concerns Manage and maintain the stock of supplies and spares Assist with all tasks assigned by the Maintenance Manager and work collaboratively to ensure the development is up to an exceptional standard, including bin rotation, cleaning and minor landscaping possible

YOUR BUILDING BLOCKS OF SUCCESS

Solid record of carpentry, joinery, painting and decorating Basic plumbing and electrical experience Confident communicator with the ability to build strong relationships and work well within a team Flexible and dependable with a go above and beyond attitude Resourceful problem-solver able to manage own workload and work proactively Ability to interact with residents, clients, and suppliers professionally and enthusiastically Tech-savvy for effective communication with the wider team H&S compliance experience or IOSH certification

THE CORTLAND DIFFERENCE

At Cortland, we create, reimagine, and manage apartment communities for residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices across the US and in the UK. We cover the apartment living experience from concept to completion, including investment management, design, build, and operations - all while remaining entirely focused on delivering resident-centric, hospitality-driven service.

Our success is fuelled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunities employer, and we're proud to support and celebrate diversity in the workplace.

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Work Location: In person