Job Description

Maintenance Technician - Moka Monkeys

Location:

Southend (with travel across Essex)

Job Type:

Flexible - Part-Time / Full-Time / Permanent

Salary:

Competitive, depending on experience

Start Date:

ASAP

About us:

At

Moka Monkeys

, we're passionate about coffee and proud to serve the local community through our dedication to quality, customer satisfaction, and a love for what we do. As we continue to grow, we're looking for a motivated and technically minded

Maintenance Technician

to join our dynamic team. This is more than just a technical role - it's a chance to be an ambassador for the brand and help elevate the customer experience.

What You'll Be Doing

Servicing & Repairs

Work with all thing's coffee! Including grinders, espresso machines commercial and home. Receive full technical training to a high standard Troubleshoot and solve technical issues efficiently Order and manage repair parts Perform basic admin tasks related to repairs Maintain service-related stock and inventory

Customer Service

Represent Moka Monkeys and Primate Brew with a professional appearance and can-do attitude Arrive at appointments on time and communicate clearly with clients Maintain a high level of written and verbal communication Go above and beyond to ensure client satisfaction

Health & Safety Compliance

Follow all relevant health and safety regulations Maintain high standards of cleanliness and hygiene Participate in ongoing H&S training sessions

Marketing Support

Act as a brand ambassador Capture and share photos of your work (e.g., machine installations or repairs at client locations) for social media promotion Work collaboratively with the team to grow Moka Monkeys' visibility

What We're Looking For

Essential:

3+ years in a maintenance or mechanical-related role Plumbing and refrigeration maintenance experience desirable Strong problem-solving and technical aptitude Clean UK driving licence Excellent organizational and communication skills Ability to work independently and manage time effectively Flexibility to travel within the Essex area

Desirable:

Previous experience working with coffee machines (not essential - training provided) Experience in customer-facing roles Confidence using admin tools and maintaining stock records

What We Offer

Competitive pay based on experience Flexible working hours (part/full-time) Ongoing training and development Staff and store discounts Health & wellbeing programme Be part of a growing, supportive, and fun team

How to Apply

If you're ready to join a passionate and innovative team, and you're excited to work in a hands-on, customer-facing role that brings coffee to life - we'd love to hear from you!

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: From 12.30 per hour

Expected hours: 1 - 40 per week

Benefits:

Casual dress Company events Employee discount Flexitime Free parking Health & wellbeing programme On-site parking Store discount
Ability to commute/relocate:

Leigh-on-Sea SS9 1LF: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person