Job Description

Salary

up to 35,698 per annum, depending experience (plus 12% annualised hours)

Location

Kielder, Northumberland

About the role

Maintenance Technician

Full time - Permanent - 37 hours per week including weekends and bank holidays (Mon - Sun)

Salary - up to 35,698 per annum depending on experience (plus 12% annualised hours)

Location - Kielder Waterside Park

About the role

We have a great opportunity for a Maintenance Technician to work alongside our busy team at our award winning Leisure site at Kielder Waterside. You'll be required to deliver outstanding customer service to our guests ensuring we achieve our vision of 'Best in Britain'. The Key aspects of this role will be to provide support to both commercial activities and passive recreational pursuits, with a dual aim of maximising profitability and enhancement of the company's image and reputation through the provision of a high standard workmanship.



The successful candidate will help to achieve high quality maintenance across the site, we are looking for candidates to be competent in general maintenance and plumbing. We would require you to be able to do all aspects of maintenance work.



The role will involve completing work on planned maintenance schedules, undertaking reactive work, completing regular health and safety inspections and monitoring programmes for fixed and mobile assets.

About you

We're looking for someone with proven experience in a customer-focused environment, as you'll regularly be interacting with our guests and ensuring they receive the highest level of service. A flexible approach to work is essential, and you'll need to be comfortable working unsociable hours when required.



Ideally, you'll bring experience from a customer-facing role, along with practical, hands-on skills that cover a wide range of maintenance and repair tasks. You'll also hold an NVQ or equivalent qualification in a construction trade and have strong knowledge across all areas of maintenance, particularly plumbing.

Please note - This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

What we will give you

At Kielder Water & Forest Park part of Northumbrian Water we want you to be the best you can be and we also want you to feel it's a great place to work. Frequently people spend their career with us, some because they've found their niche, others because of the opportunities to progress through the organisation.



We're the great company we are because of our people and as our way of saying thanks, we offer a wide range of benefits and discounts to take advantage of including; buying and selling holidays, discounts and cashback offers, free fishing and cycle2work.

About us

Kielder Water & Forest Park is unique. The fourth largest place in the world with Dark Sky Status, Northern Europe's largest man-made lake and England's largest working forest. It's the best place for an escape to the great outdoors.



As well as our location, our people are what makes us who we are. Many employees within our onsite teams have lived in the area for years and know everything there is to know about what you can do and see and the history. Their knowledge is unrivalled and proves invaluable to visitors.



Kielder Waterside sits within the larger Kielder Water & Forest Park. The Park is ran by a number of stakeholders and partners. Our aim is to give you the visitor the most special and unique trip you can have.



We are part of Northumbrian Water who are more than just a water company. We are one team, fulfilling many roles, working together to ensure our customers have clean, fresh, running water, whilst providing great customer service, protecting the environment, and supporting local communities.



We Live Water, all our amazing people are helping us become the national leader in the provision of sustainable water and wastewater services.

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.





NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

Please note this role may require a DBS to be completed prior to employment



We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:

Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays. Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.


To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download
Maintenance Technician (1).doc - Download