Job Description

MAINTENANCE TECHNICIAN - covering Central London and Machine Works House, Hayes (219 Baker Street, and Hayes, Middlesex)

Immediate start available

ABOUT US

ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build- to-Rent residential portfolio of over 3,800 homes.

We celebrate all that is great about city living and offer a service led approach to making their community a home. Our business is focused on delivering and operating Build- to-Rent residential housing that is purposely designed and professionally managed for our residents.

The company's ambition is to become the UK's leading specialist manager of Build -to-Rent residential communities across the UK.

ila has been built on four brand pillars which form the cornerstone of what we do, how we do it and why. Each element is driven by a desire to have the resident and local community at the core of everything we do. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.

WE ARE SEEKING

The Maintenance Technician Role will be to a multi-Site role to cover the infamous 219 Baker St and one or two days a week the Machine Works House in Hayes.

219 Baker is in one of the most sought-after and desirable areas of London, 219 Baker Street offers high-class, luxury living in the heart of the Marylebone district. Residents benefit from a variety of bespoke services and amenities, including on-site maintenance and around-the-clock security.

The Machine Works House is a BTR scheme in Hayes consisting of 81 residential apartments, with quick links into London and vibrant community right on your doorstep.

The MT will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will collaborate with the Community Manger, the site team and other teams across the UK to ensure that KPI's are achieved to include, robust health and safety management, a variety of repairs and maintenance, cost efficiency and positive resident reviews, whilst maintaining the highest of standards on site.

The Maintenance Technician will collaborate with the Community Manger and site team to ensure that KPI's are achieved to include:

robust health and safety management a variety of repairs and maintenance cost efficiency positive resident reviews maintaining the highest of standards on site.
We are looking for individuals who will take ownership of all tasks assigned to them and do so with a "can-do" attitude and a people first approach to the role.

This role will report directly into the Community Manager and will collaborate with other teams across the UK. The successful candidate must be able to travel between Baker Street and Hayes and the cost of this is reflected in the salary offered.

ABOUT YOUR ROLE

Mobilisation and Site Management

Assist with the creation and implementation of operational processes & procedures. Involvement with the snagging and defects management programme. Work with the Head of Mobilisation and Community Manager to ensure the site is ready for the arrival of residents and high standards of presentation and maintenance are maintained. Assist with motivating the on-site team by communicating well with colleagues to ensure you work together as a team and take an enterprising approach to the role. Carry out specific daily/weekly tasks as agreed with the Community Manager and Head of FM/H&S. Ensure security of the property including fitting locks, fixing doors and windows if applicable. Complete painting and decorating work within the building and external areas when required. Change light bulbs/fittings and complete basic electrical works where specialist attendance is not required. Flushing taps in communal areas and vacant apartments on a regular schedule as agreed by the Head of FM/H&S and WRA. Repair and install furniture, shelving, TVs, pictures etc in a safe and proper manner. Conduct minor plumbing maintenance activities such as washer/plug replacement, de-scaling items, unblocking sinks and toilets. Regularly inspect utilities supplies and provide meter readings when necessary. Maintain and order suitable replenishment stock of spares needed on site.

Facilities Management & Health & Safety

Conduct a variety of planned and reactive repair and maintenance tasks throughout communal areas of the building, within occupied and vacant apartments and within external areas. Conduct regular testing of fire alarm and emergency lighting systems. Investigate and assess any issues that require professional attention and provide a detailed description of the issue, so contractors are properly instructed. Monitor and assist contractors on-site to ensure they comply with the site rules and abide by the site's induction protocols including "permit to work." Monitor works conducted by suppliers and report any concerns. Always ensure compliance with all current statutory legislation with respect to H&S, COSHH and the environment to safeguard yourself, residents, staff, and members of the public. Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with overseeing turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. Identify incidents and maintenance issues promptly ensuring the necessary action is taken. Ensure all routine H&S tasks are completed in a timely manner and are recorded for audit purposes. Ensure all on-site tools and equipment are kept in good, safe working order. Ensure all documentation is kept in order relating to the role, including updating CAFM system. Ensure that any professional qualifications held are kept up to date and you attend any sufficient training required for your role. Maintain grounds and planting, including weed control to beds and paving, trimming of shrubs and planting, litter picking, and power washing courtyards etc. Monitor plant equipment as directed and keep appropriate records of checks. Regular inspections of gym, ensuring equipment is always in good working order and presentable. Undertake any ad-hoc tasks deemed necessary by the Community Manager/Head of FM/H&S.

Customer Service

Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Seek ways to exceed service expectations of residents and enhance the brand. Assist with helping to achieve positive resident reviews on various online platforms to include, but not limited to, home views and Google. Assist with ensuring the smooth running of all aspects of the community. Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.

About you

The ideal candidate will have:

Proven experience in a similar role maintaining a wide range of equipment. In-depth health & safety, risk assessments, COSHH, Planned Preventative Maintenance, and facilities management knowledge. Must be qualified and able to complete minor electrical works (18th edition preferred) Basic plumbing knowledge (necessary) Basic mechanical knowledge (necessary) An eye for detail; good problem-solving ability and a practical approach. Good English language skills - both written and spoken. IT literate - MS Office at intermediate level and CAFM software a level to undertake the role satisfactorily.

Character & Ability

Proactive and strong ability to problem solve, multi-task, plan and organise. Excellent oral and written communication and customer-facing skills. Ability to deal with difficult situations. Proven ability to engage with customers, colleagues and third party suppliers. Ability to work at pace whilst maintaining a high level of accuracy and attention to detail. Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. Able to work without constant supervision. Ability to undertake repetitive heavy lifting with appropriate equipment if necessary. A good eye for detail and a practical approach. A good understanding of business coupled with a professional attitude. Friendly and approachable, self-motivated, professional, resilient, adaptable. Ability and willingness to work flexible hours as determined by the needs of the business.
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Work Location: In person