Job Description

The Role

The Major Works Coordinator plays a pivotal role within the Restoration and Roofing Divisions at Environ Property Services.

Reporting directly to the Operations Manager, you will ensure the seamless management of client inquiries, survey bookings, job scheduling and project delivery within the department.

We're looking for individuals who align with our mission to solve complex property issues proactively, share our vision for trusted, high-performance service, and embody our core values of integrity, craftsmanship, communication, and collaboration.

Minimum Requirements:

Must reside within 1 hour travel from Fulham, London. Minimum of 3 years proven background / experience in scheduling, coordinating and project administration within the construction / property maintenance services industry. More than 3 years of experience with scheduling/booking of maintenance and repair works/jobs for tradesman - engineers, surveyors, technicians, subcontractors etc. - excellent diary management skills required. At least 2 years of experience in property restoration or roofing experience is strongly preferred. Property services or Construction industry experience is essential! - You must understand how trades, contractors, and projects flow in practice. Demonstrated experience managing job bookings and tracking systems. Project administration experience. Organisation & Oversight - You thrive on structure, deadlines, and clear reporting. Nothing slips past you. Confident Communicator - Excellent communication skills with both contractors and clients, balancing firmness with professionalism. Problem Solver - When challenges arise, you find solutions quickly and keep projects on track. Ambitious & Bright - You want to grow with a company that's scaling fast and rewards performance. Professional telephone manner with the ability to handle both client inquiries and contractor liaison. Strong organisational skills with exceptional attention to detail and accuracy. Ability to manage multiple priorities while maintaining composure and accuracy. Proficient in Google Workspace and comfortable using CRM or project management platforms. Excellent team and client management skills essential. Proactive, solutions-focused mindset with a commitment to delivering high service standards. Computer literacy - MS Office, Google documents

Duties & Responsibilities:

Responsible for ensuring the seamless management of client inquiries, survey bookings, job scheduling, and project delivery in support of the Restoration and Roofing teams. The role serves as the primary point of contact between clients, surveyors, tradespeople, subcontractors, and internal teams. Book and coordinate Restoration and Roofing surveys, ensuring timely delivery of reports to clients. Ensure tradespeople adhere to schedules and complete jobs efficiently while uploading accurate documentation and photographic evidence. Managing job bookings and tracking systems Provide regular project updates to clients, ensuring expectations are managed and satisfaction is maintained. Track profit margins, issue invoices, and follow up on payments in line with company terms. Act as the key communication point for all parties involved in restoration and roofing works--including clients, internal staff, subcontractors, trades, and suppliers. Maintaining excellent communication and customer service with our client and customer base is essential. A key responsibility will be to manage the surveyors by understanding their capabilities and their industry expertise in order to effectively schedule them on the correct jobs. Proofreading the reports created by the surveyors and checking for punctuation, grammar, and estimated values on all works. You will be required to handle any call backs to the business regarding recurring issues, and ensuring the correct surveyor goes back to attend any callbacks to attend any failures or misdiagnosis. Ensure compliance with company processes and procedures for financial accuracy, safety, and operational efficiency. Ensuring a smooth cross over between our divisions and internal communications. Working closely with our Project manager.

About Us:

Environ Property Services is a well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration! We are a family run business operating in the heart of Fulham, and we have a reputation of providing exceptional services to our customers.

Our innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence.

Are You Ready to Make a Real Impact? Tired of the same old routine in your current role? Feeling like just another cog in the machine?

Break free from the mundane and step into a world where your work truly matters! Join Us in Preserving London's Iconic Landmarks!

Mission Statement

"We solve complex property problems -- damp, drainage, pests, roofing, and period restorations through a coordinated team of skilled professionals who communicate clearly and fix issues at the root cause.

Our multi-division structure is built to support one another, ensuring every solution is holistic and long-lasting.

Our mission is to become London's most trusted property services company for property managers. We believe property care should be proactive, not reactive -- driven by great people, great systems, and divisions that collaborate to solve the real problem"

Our Vision

"To become London's most respected and reliable property services brand--where trusted workmanship meets high performance, and every team member operates at Priority Green standard in client care, craft, and company culture."

Our Values

Our culture is our competitive advantage. It sets the tone for performance and shapes how we are perceived externally. In alignment with our Mission and Vision, the following core values are non-negotiable -

We are committed to hiring, developing, and retaining individuals who consistently embody Communication, Integrity, Craftsmanship, Proactivity, Humility and Respect, Collaboration, and Responsibility.

What We Offer:

Fixed Hours with Overtime Options: Work from 8am-5pm UK, Monday to Friday Competitive Salary: We offer a competitive salary, based on relevant experience, with additional earning potential through commissions. Professional Growth: Continuous personal and professional development opportunities. Benefits: 28 days paid holiday (inclusive of UK bank holidays) Dynamic Work Environment: Be part of a young, fast-paced, and dynamic team making a real difference in London.
If you're ready to take your career to new heights and be part of a team that's transforming London, one property at a time, we'd love to hear from you. Apply now and join the Environ Property Services Ltd family!

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Application question(s):

Do you reside within 1 hour travel from Fulham, London? How many years of experience do you have in scheduling, coordinating and project administration within the construction / property maintenance services industry? How many years of experience do you have with scheduling/booking of maintenance and repair works/jobs for tradesman? How many years of experience do you have in the property maintenance services industry? Do you have experience in the property restoration or roofing environment, in either construction or property maintenance? Do you have excellent communication and customer service skills?
Work Location: In person